At a Glance
- Tasks: Provide face-to-face support and assist customers with banking tasks.
- Company: Join a caring team dedicated to helping customers with their finances.
- Benefits: Gain valuable experience in customer service and develop your communication skills.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Overview
You’ll provide face-to-face support to customers in branches.
Handle everyday banking tasks along with assisting customers in important moments.
Support customers through issues like bereavement or fraud.
Promote and support digital services, helping customers use online and mobile banking independently.
Connect customers with the right products and services.
Requirements
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers\' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers\' needs are met.
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We think you need these skills to ace Customer Support in Birmingham
Customer Service Experience
Relationship Building
Empathy
Integrity
Problem Resolution
Commitment to Customer Satisfaction
Collaboration
