Service Controller, Earthmoving in Biggleswade

• Assist the After Sales Manager in supporting the Service Department
• Act as the first point of contact for inbound service calls and enquiries
• Obtain customer details, order numbers, and required authorisations
• Coordinate parts, labour, tooling, and other resources for service and repair work
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices
• Close jobs, justify costs, and manage depot work in progress to support prompt invoicing
• Liaise with customers to schedule jobs through the Repairs mailbox
• Collaborate with Field Service Engineers, suppliers, and internal departments
• Prepare estimates, quotations, and defect documentation for additional work
• Manage supplier communications, purchase orders, and receipt of goods
• Identify and develop additional sales opportunities
• Maintain organised and accurate filing systems and documentation

Requirements

• Service-related experience in a similar industry
• Ability to use own initiative
• Ability to work effectively in a pressurised environment
• Good communication skills at all levels

Core Competencies

Demonstrates strong service-related experience and effective communication skills to support the Service Department. Capable of managing service operations, coordinating resources, and identifying sales opportunities in a pressurized environment.

Highest-signal resume keywords

• Service-Related Experience
• Sales Order Processing
• Customer Communication
• Job Scheduling
• Resource Coordination

Hard Skills

• Sales Order Processing
• Work Order Management
• Purchase Order Management
• Cost Justification
• Estimate Preparation

Soft Skills

• Good Communication Skills
• Ability to Use Own Initiative
• Ability to Work Effectively Under Pressure

Industry Keywords

• Service Department
• Field Service Engineers
• Supplier Communications
• Customer Enquiries
• Parts Coordination

Tools & Technologies

• Filing Systems
• Repairs Mailbox