At a Glance
- Tasks: Lead and develop Spare Parts, Service, and Warranty teams while ensuring top-notch performance.
- Company: Join a dynamic company focused on mobile cranes and innovative solutions.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Work in a collaborative atmosphere with a focus on health, safety, and quality.
- Why this job: Make a real impact by fostering teamwork and improving processes in a vital industry.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
- Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
- Identifying training and development needs and promoting continuous improvement within the team.
- Fostering a positive and collaborative working environment.
- Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
- Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
- Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
- Assisting in resolving accounts queries for both credit control and accounts payable departments.
- Ensuring correct documentation for returning both new and failed parts to factories.
- Establishing and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
- Issuing credit note requests.
- Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
- Monitoring and report on Service Information progress.
- Preparing reports and statistics on all aspects of the departmental activities.
- Collecting data and prepare reports on Key Account customer performance.
- Supporting the After-Sales team ensuring clear and concise communication between departments.
- Undertaking all work in accordance with the company's Health & Safety, Quality and Environmental policies and arrangements, implement safe systems of work as necessary.
Requirements
- Previous experience in a similar role and/or relevant industry
- Strong people management or team leadership experience
- Excellent organisational and prioritisation skills
- Ability to perform effectively under pressure
- Strong communication and stakeholder management skills
We think you need these skills to ace Parts & Administration Manager, Mobile Cranes in Biggleswade
People Management
Team Leadership
Organisational Skills
Prioritisation Skills
Communication Skills
Stakeholder Management
Performance Monitoring
