- Lead the day-to-day guest experience operation at Bicester Village
- Open and close the Village
- Oversee key guest facilities, including the Concierge Centre, Train Station and Coach Group Welcome Centre
- Lead daily inspections and morning briefings
- Work alongside Directors to maintain high standards across the Village
- Manage the team rota
- Liaise with suppliers to ensure the operation is fully staffed
- Resolve guest issues in the moment and follow up to ensure positive outcomes
- Work closely with Retail, Marketing and Tourism teams
Requirements
- Preferred experience in a premium or luxury retail or hospitality environment
- Excellent presentation, communication and organisational skills
- Outstanding attention to detail
- Drive, resilience and flexibility
- Ability to thrive in a fast-moving, dynamic environment
- Collaborative approach and comfort working across multiple internal and external teams
- Flexibility to work evenings, weekends and Bank Holidays
Core Competencies
Demonstrates strong leadership in managing guest experience operations, ensuring high standards in a premium retail or hospitality environment. Excels in communication, organization, and collaboration across diverse teams to resolve guest issues effectively.
Highest-signal resume keywords
- Guest Experience Management
- Team Leadership
- Communication Skills
- Organizational Skills
- Attention to Detail
Soft Skills
- Drive
- Resilience
- Flexibility
- Collaborative Approach
Industry Keywords
- Premium Retail
- Luxury Hospitality
- Guest Facilities Management
- Concierge Services
- Dynamic Environment
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Guest Experience Duty Manager in Bicester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
