At a Glance
- Tasks: Manage enterprise accounts and build strong relationships with key stakeholders.
- Company: Join a leading SaaS company focused on innovation and customer success.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
- Why this job: Make a real impact by driving customer success and expanding business relationships.
- Qualifications: 4+ years in SaaS account management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Assume ownership of enterprise and strategic customers once onboarding is complete.
- Own the long-term commercial relationship with assigned enterprise, key, and strategic customers.
- Build trusted relationships with senior stakeholders across various departments.
- Develop structured account plans defining stakeholder maps, adoption priorities, growth opportunities, and engagement cadence.
- Identify early risk indicators and lead recovery actions.
- Grow Tender Management and Marketplace adoption across additional teams and divisions.
- Create customer-specific expansion plans that align platform capability with customer priorities.
- Deliver senior, value-led demonstrations tailored to executive sponsors and operational stakeholders.
- Drive consistent publishing activity across enterprise customers by influencing relevant teams.
- Use usage patterns to identify areas of under-adoption and account growth.
Requirements
- Minimum of 4 years’ experience in Saa S account management, enterprise account management, customer success, or strategic commercial relationship management.
- Proven ability to manage high-value, complex, or multi-stakeholder customer accounts.
- Strong commercial judgement, with the ability to identify retention risks, expansion opportunities, and value drivers across a customer portfolio.
- Confidence engaging senior stakeholders and leading consultative conversations with commercial, procurement, estimating, and operational leaders.
- Strong ability to deliver value-led platform demonstrations, strategic workshops, and business review sessions.
- Analytical mindset with the ability to interpret usage data, commercial performance, and adoption trends into clear account actions.
- Highly organised and disciplined in portfolio management, account planning, governance cadence, and CRM hygiene.
- Experience with CRM systems, with Salesforce preferred.
- Able to prioritise effectively, work with ambiguity, and perform with accuracy in a fast-paced commercial environment.
- Credible, dependable, and confident acting as a senior representative for Once For All with both customers and internal stakeholders.
- A natural team player who can provide guidance, share best practice, and support consistent standards across the wider Marketplace team.
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We think you need these skills to ace Enterprise Account Manager in Basingstoke
SaaS Account Management
Enterprise Account Management
Customer Success
Strategic Commercial Relationship Management
Stakeholder Engagement
Account Planning
Risk Management
