Controls Technician in Basingstoke

• Commission, program, set up graphics and communications links, perform end-to-end testing, troubleshoot and service assigned projects




• Document point-to-point verification, sequence of operations validation and job close-out requirements




• Act as the direct customer contact for servicing products and equipment on assigned projects




• Identify, diagnose and repair equipment and systems at customer locations




• Maintain and enhance knowledge of Trane products, including installation, operation, maintenance, service and repair of direct digital control systems




• Use software, technology and hand tools, following blueprints or engineering specifications, to diagnose and repair units within systems




• Collaborate with Service Desk, Sales and Operations teams to share customer insights




• Generate regular reports on completed invoiced work orders




• Foster strong customer relationships through exceptional customer service




• Coordinate with local field service representatives, regional service leaders, senior technicians and customers on updates and continuous improvement




• Enforce safety standards and maintain security and accountability of company-issued and procured assets




• Support Trane UK Ltd customers across commercial healthcare, process manufacturing, education and office buildings




• Commission, troubleshoot, repair and start up HVAC systems

Requirements

• Proven experience in service or field-based technician role




• Strong knowledge of customer service principles




• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences




• Effective communication skills




• Analytical thinking and problem-solving abilities




• Proficiency in using Apps, diagnostic software, and MS Office Suite




• Knowledge of manufacturing industry an advantage




• People and communication skills with a positive mindset




• Able to work with minimal supervision and be a good team player




• Able to cover standby and call outs on a planned scheduled basis, including weekdays, weekends and bank holidays, with travel and overnight stays




• Proficient in using Microsoft Office Suite




• UK Drivers license as a company vehicle will be allocated




• Right to Work status confirmed for Country of application

Core Competencies

Demonstrates expertise in servicing and troubleshooting HVAC systems, with a strong focus on customer service and effective communication. Proficient in using diagnostic software and tools to ensure optimal performance and customer satisfaction.

Highest-signal resume keywords

• HVAC System Commissioning




• Customer Service Principles




• Diagnostic Software Proficiency




• Interpersonal Skills




• Analytical Thinking

Hard Skills

• HVAC Troubleshooting




• End-to-End Testing




• Point-to-Point Verification




• Sequence of Operations Validation




• Repair of Direct Digital Control Systems

Soft Skills

• Effective Communication




• Problem-Solving Abilities




• Team Player




• Motivational Skills




• Positive Mindset

Certifications & Qualifications

• UK Drivers License




• Right to Work Status

Industry Keywords

• Field-Based Technician




• Manufacturing Industry




• Commercial Healthcare




• Process Manufacturing




• Education and Office Buildings

Tools & Technologies

• MS Office Suite




• Diagnostic Software




• Hand Tools




• Engineering Specifications




• Blueprints