Zopa seeks a senior leader to own and transform the end-to-end complaints operation across its multi-product digital bank. You will set standards for customer outcomes, quality, and regulatory control while guiding a high-performing team through a significant change journey.
Utilising data, forecasting and capacity planning, you will improve performance, scale operations and ensure sound judgment on complex, high-impact cases.
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AI-Enabled Complaints & Compliance Leader employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
