At a Glance
- Tasks: Provide first-line IT support via phone, email, chat, and remote access.
- Company: Jobtailor, a dynamic company in the UK focused on tech solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in IT support with hands-on experience.
- Why this job: Join a fast-paced environment and enhance your tech skills while helping others.
- Qualifications: Customer-focused attitude and a knack for learning new technologies.
The predicted salary is between 25000 - 35000 £ per year.
Jobtailor in the United Kingdom is seeking a proactive IT Helpdesk analyst to provide first-line support across phone, email, chat, and remote access.
You will troubleshoot hardware, software, networks, and MS Surface devices with Windows 11 and Microsoft 365 tools.
You will log incidents, escalate when needed, and contribute to continuous improvement through feedback and training.
A strong customer focus and ability to learn quickly are essential for success in this hands-on role.
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We think you need these skills to ace AI-Driven Service Desk Pro: Microsoft 365 & Windows Support
First-Line Support
Troubleshooting
Hardware Support
Software Support
Network Support
MS Surface Devices
Windows 11
