- Work with teams across the business to understand processes, pain points and opportunities for automation
- Document workflows and identify where AI agents can deliver measurable value
- Translate business requirements into agent and workflow specifications
- Configure, test and deploy AI agents using WWE's agent platforms
- Collaborate with Agent Factory to develop new capabilities and improve existing agents
- Support the rollout of agentic solutions across multiple departments
- Ensure agents are aligned with operational and commercial objectives
- Deliver training and coaching to users across the organisation
- Support teams in embedding agentic working practices into their daily operations
- Promote best practice usage and encourage adoption of AI tools and workflows
- Gather user feedback and identify opportunities for improvement
- Monitor the effectiveness of deployed agents and workflows
- Refine prompts, workflows and agent behaviours based on operational feedback
- Contribute to the continuous improvement of WWE's agent ecosystem
- Develop reusable agent playbooks, workflows and documentation
- Help build a library of organisational capabilities that can be delivered through agents
- Share learning, best practice and successful use cases across the business
- Occasionally work outside standard hours to support events or meet key deadlines
- Report to the Head of AI Implementation
Requirements
- Strong understanding of business processes and operational workflows
- Highly organised with excellent problem-solving abilities
- Strong communication and stakeholder management skills
- Comfortable working with both technical and non-technical teams
- Experience implementing process improvements or technology-driven change
- Ability to learn and apply new technologies quickly
- Strong analytical thinking and attention to detail
- A genuine enthusiasm for AI, automation and emerging technologies
- Background working with AI agents, large language models or workflow automation tools
- Familiarity with Open Claw, Hermes or similar agent orchestration platforms
- Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies
- Knowledge of prompt engineering and AI workflow design
- Exposure to software development, APIs or systems integration
- Ability to train users and support technology adoption
- Experience collaborating within cross-functional project teams
- Experience within the events and/or travel industry
Core Competencies
Demonstrates strong understanding of business processes and operational workflows, with the ability to implement process improvements and technology-driven change. Proficient in configuring and deploying AI agents, while effectively training users and promoting adoption of AI tools across the organization.
Highest-signal resume keywords
- AI Agent Configuration
- Workflow Automation
- Process Improvement Implementation
- Stakeholder Management
- Prompt Engineering
Hard Skills
- Business Process Analysis
- AI Workflow Design
- Analytical Thinking
- Attention to Detail
- Technology Adoption Support
Soft Skills
- Problem-Solving
- Organizational Skills
- Communication Skills
- Collaboration
- User Training
Industry Keywords
- AI Agents
- Large Language Models
- Workflow Automation Tools
- Events Industry
- Travel Industry
Tools & Technologies
- Microsoft Copilot
- Power Automate
- Power Platform
- Open Claw
- Hermes
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Agentic Capability Engineer employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
