Account Manager – Enterprise

Overview

Role responsibilities and expectations for managing enterprise accounts, driving revenue growth, and delivering measurable business value to customers.

Responsibilities

• Establish, develop and maintain trusted, long-term relationships with key enterprise customers, acting as the primary point of contact for day-to-day commercial engagement, positioning JT as their strategic partner of choice.
• Drive revenue growth across the enterprise portfolio by identifying, developing and progressing new opportunities with strong influencing and negotiation capability, whilst achieving targets set per year.
• Collaborate with customers to define and align on their business outcomes, ensuring these are supported by measurable results that demonstrate the real value delivered to their organisation, whether financial, operational, strategic, or customer driven.
• Responsibility for the management and growth of a defined enterprise customer portfolio, ensuring high levels of satisfaction, retention and commercial performance.
• Work in partnership with Technical Consultants to shape, define and deliver complete customer solutions aligned to business objectives.
• Lead the planning and organisation of customer engagements, including meetings, reviews, negotiations and account development activities.
• Ensure account plans and CRM systems are consistently maintained and fully up to date, with accurate forecasting and relevant customer information to support effective account management and informed decision-making.
• Monitor customer satisfaction and retention, supporting contract renewals and proactively identifying and managing risks to account performance.
• Coordinate internal teams, external partners and suppliers to ensure seamless delivery of solutions and services for enterprise customers, acting as the central point of alignment for day-to-day account activity.

Qualifications

• Proven commercial track record, demonstrating sustained success in a comparable account management or sales environment
• A sound technical understanding of IT & telecommunication products, services, and solution architectures, alongside JT’s product & service portfolio, with the ability to translate technical capability into business value
• Exceptional communication skills, with the ability to engage, influence, and build credibility with stakeholders at all levels, both internally and externally
• Ability to present confidently to customers, leading formal presentations, solution discussions, and strategic planning sessions with both customer stakeholders and internal teams
• Strong understanding of account planning, pipeline management and forecasting
• Awareness of commercial and contractual principles including pricing, renewals and service commitments with the ability to support negotiations and manage the contract lifecycle
• Ability to work independently, applying sound judgement to manage competing priorities and respond effectively to evolving customer and business needs
• Collaborative team player, contributing positively to team success and supporting colleagues where required
• Curious and solution-oriented, able to interpret customer needs, assess options and recommend effective solutions
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