At a Glance
- Tasks: Build and nurture relationships with key customers across EMEA North.
- Company: Join a forward-thinking company focused on digital strategy and customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Be the voice of customers and drive impactful digital transformations.
- Qualifications: 3+ years in Strategic Account Management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Responsibilities
- Own and grow relationships with a portfolio of key existing customers across the EMEA North.
- Manage overall renewal process.
- Act as a strategic advisor and primary point of contact, advocating for your customers internally.
- Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
- Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
- Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
- Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
- Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
- Identify and mitigate risks to customer adoption, satisfaction, or renewal.
Requirements
- 3+ years of experience in a Strategic Account Management role.
- Proven track record of managing enterprise relationships with a strategic lens.
- Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
- Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
- Comfortable navigating technical conversations, while maintaining a business-value focus.
- Strong analytical mindset: able to interpret complex data and make fast, informed decisions.
- Highly organised, proactive, and driven by outcomes.
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We think you need these skills to ace Account Manager – EMESA North
Account Management
Customer Relationship Management
Strategic Advisory
Digital Strategy Alignment
Customer Satisfaction
Cross-Functional Collaboration
API Management
