Fleet Advisor

Customer Service Advisor – Fleet Company (Alfreton) Shift Pattern: 4 on, 4 off | 11-hour shifts Work Half the Year – Full-Time Pay Job Summary Are you ready to work smarter, not longer? This is a fantastic opportunity to join a well-established fleet management company that values its people. With a strong focus on staff retention, progression, and training, we’re looking for a proactive and customer-focused individual to join our team as a Customer Service Advisor. With a 4-on, 4-off shift pattern, you\’ll enjoy generous time off — working just half the year while building a stable, long-term career. Key Responsibilities * Deliver consistently high standards of customer service across all channels * Build strong rapport with customers and understand their needs * Handle phone, email, and online enquiries professionally * Respond to and manage cases related to emergency vehicle breakdowns and compliance events * Liaise with suppliers and workshops to arrange service and repairs * Monitor and follow up on cases, providing regular customer updates * Maintain accurate records and reports of all customer interactions * Work collaboratively as part of a high-performing team to meet departmental goals What We’re Looking For * Experience in customer service – ideally in a contact centre, retail, or sales environment * Strong communication skills – confident over phone and email * Professional, polite, and well-spoken manner * Excellent listener with the ability to identify key issues and solutions * Ability to prioritise, stay organised, and manage multiple cases at once * Understanding of warranty, compliance, and defect procedures * Dedicated to providing excellent service with a long-term mindset Why Join Us? * Work only half the year with our flexible shift model * Be part of a supportive and established team * Ongoing training and development opportunities * Real career progression for committed individuals