Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer requests and provide accurate proposals for reservations.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy opportunities for training and development, plus a supportive work environment.
- Why this job: Be part of a collaborative culture that values teamwork and customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for high school and college students looking for flexible work options.
The predicted salary is between 28800 - 43200 £ per year.
What you will be doing:
- Ensure all customer requests and enquiries are dealt with in an efficient and business-like manner.
- Provide clients with accurate written proposals and confirmations.
- Provide administrative support to the Commercial Manager.
- Handle incoming calls and emails with regards to groups and reservations.
- Deal with rooming lists & all correspondence relating to group and reservations.
- Follow the customer complaints process, ensuring the Management team are advised.
- Always provide the highest level of customer service.
- Co-operate and communicate with colleagues to ensure effective department teamwork.
- Attend any meetings, training sessions or courses that may be beneficial to you and your development.
- Accurate profit and revenue capture, through correct pricing, posting and invoicing.
Reservations & Groups Executive employer: JobSwipe
Contact Detail:
JobSwipe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Groups Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Reservations & Groups Executive. Understanding the nuances of customer service and administrative support will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice handling common customer scenarios related to reservations and group bookings. This will prepare you for potential role-play exercises or situational questions in the interview process.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Stay updated on industry trends and best practices in reservations and customer service. Being knowledgeable about the latest developments can set you apart from other candidates during discussions.
We think you need these skills to ace Reservations & Groups Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, reservations, and administrative support. Use specific examples that demonstrate your ability to handle enquiries efficiently and provide accurate proposals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention your experience with handling group bookings and any relevant skills that align with the job description.
Highlight Communication Skills: In your application, emphasise your communication skills, both written and verbal. Provide examples of how you've successfully managed client correspondence and resolved complaints in previous roles.
Showcase Teamwork Experience: Include instances where you have collaborated with colleagues to achieve common goals. This could be through projects or during busy periods in previous jobs, demonstrating your ability to work effectively within a team.
How to prepare for a job interview at JobSwipe
✨Showcase Your Customer Service Skills
As a Reservations & Groups Executive, you'll need to demonstrate your ability to provide top-notch customer service. Prepare examples of how you've handled customer enquiries or complaints in the past, highlighting your problem-solving skills and your commitment to client satisfaction.
✨Be Ready with Administrative Examples
Since the role involves providing administrative support, think of specific instances where you've successfully managed administrative tasks. Discuss your experience with handling correspondence, managing rooming lists, or any relevant software you’ve used to streamline processes.
✨Understand the Importance of Teamwork
This position requires effective communication and cooperation with colleagues. Be prepared to discuss how you've worked as part of a team in previous roles, and share examples of how you contributed to achieving team goals or resolving conflicts.
✨Familiarise Yourself with Pricing and Revenue Capture
Knowledge of pricing strategies and revenue management is crucial for this role. Brush up on basic concepts related to profit and revenue capture, and be ready to discuss how you would approach pricing and invoicing in a reservations context.
