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- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top destinations.
- Benefits: Enjoy flexible working, hotel discounts, wellness support, and 30+ days holiday.
- Why this job: Join a passionate team dedicated to exceptional guest experiences and personal growth.
- Qualifications: Strong leadership, communication, analytical skills, and industry experience required.
- Other info: Live-in accommodation and career breaks available for key life events.
The predicted salary is between 36000 - 60000 £ per year.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide
- Staff rates and up to 50% discount on food & beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay
- Minimum of 30 days holiday
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Live-in accommodation available
- Access to hotel gym facilities
- Career and lifestyle breaks
- Free staff parking
As our hotel reservations manager, you will be responsible for overseeing the reservations process from start to finish for our guests. You will work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You will be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You will have excellent communication skills to effectively interact with stakeholders, team members, and customers and be able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You will need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You will be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You will need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow.
About Hampton by Hilton Edinburgh West End: We know balancing family, friends, work and other free time keeps you busy. We want to help you start your day off right. Whether you're visiting for business or pleasure, you'll always have high-quality and consistent accommodations and amenities. Enjoy a clean and fresh Hampton bed and free Wi-Fi. Wake up each morning to our free, hot breakfast with fresh baked waffles and hearty oatmeal with toppings. Plus, you can count on friendly, helpful service and so much more. Guaranteed. If you're not satisfied, we don't expect you to pay. That's our commitment and your guarantee. That's 100% Hampton.
Hotel Reservations Manager employer: JobSwipe
Contact Detail:
JobSwipe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Manager
✨Tip Number 1
Familiarise yourself with the hotel reservation systems commonly used in the industry, such as Opera or Sabre. Being knowledgeable about these systems will not only boost your confidence during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations management. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or project. Prepare specific examples that highlight your ability to motivate others and drive results, as this is crucial for the role.
✨Tip Number 4
Research Aimbridge Hospitality and its brands thoroughly. Understanding their values, culture, and the specific challenges they face will allow you to tailor your conversations and show how you can contribute to their success.
We think you need these skills to ace Hotel Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and reservations. Emphasise your leadership skills, communication abilities, and any analytical experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Aimbridge's values. Mention specific experiences where you've successfully managed reservations or improved guest experiences.
Highlight Industry Experience: In your application, clearly outline your industry experience. Discuss any previous roles in hotel management or reservations, and how they have prepared you for this position at Aimbridge.
Showcase Problem-Solving Skills: Provide examples in your application of how you've used analytical and problem-solving skills in past roles. This could include resolving booking issues or improving reservation processes to enhance guest satisfaction.
How to prepare for a job interview at JobSwipe
✨Showcase Your Leadership Skills
As a Hotel Reservations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you motivated them to achieve success. Use specific examples to illustrate your ability to lead effectively.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think about how you can simplify it for better understanding.
✨Demonstrate Analytical Thinking
Prepare to showcase your analytical and problem-solving skills. Think of instances where you've used data to make informed decisions or resolved issues. Being able to analyse complex data will set you apart from other candidates.
✨Pay Attention to Detail
Attention to detail is crucial in the hospitality industry. During the interview, highlight your ability to review reservations accurately and ensure everything is up-to-date. Mention any systems or processes you’ve implemented to maintain high standards.
