Holiday Sales Support Team Leader

<br/><br/><p><span style=\”font-size: 10pt;\”>Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!</span></p><h2><span style=\”font-family: inter; font-size: 12pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); color: windowtext; line-height: 22.6625px;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\” data-ccp-parastyle=\”heading 2\”>So, why Parkdean Resorts?</span></span><span style=\”margin: 0px; padding: 0px; user-select: text; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); line-height: 22.6625px; color: windowtext;\” data-ccp-props=\”{\”134245418\”:true,\”134245529\”:true,\”335559738\”:40,\”335559739\”:0}\”> </span></span></h2><p> </p><div style=\”margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgb(0, 0, 0); font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 14.6667px; text-align: left; white-space: normal; background-color: rgb(255, 255, 255);\”><p style=\”margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”><span style=\”font-family: inter; font-size: 10pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); line-height: 19.425px;\” xml:lang=\”EN-GB\” data-contrast=\”none\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”>Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK\’s largest holiday park organisation, we can offer:</span></span><span style=\”margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; color: rgb(0, 0, 0);\” data-ccp-props=\”{}\”> </span></span></p></div><div style=\”margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 14.6667px; text-align: left; white-space: normal; background-color: rgb(255, 255, 255);\”><ul><li style=\”user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; font-family: inter; font-size: 10pt;\”><span style=\”font-family: inter; font-size: 10pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); line-height: 19.425px;\” xml:lang=\”EN-GB\” data-contrast=\”none\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”>You’re</span><span style=\”margin: 0px; padding: 0px; user-select: text;\”> never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority</span><span style=\”margin: 0px; padding: 0px; user-select: text;\”>.</span></span></span></li><li style=\”user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; font-family: inter; font-size: 10pt;\”><span style=\”font-family: inter; font-size: 10pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us</span><span style=\”margin: 0px; padding: 0px; user-select: text;\”>. </span><span style=\”margin: 0px; padding: 0px; user-select: text; line-height: 19.425px;\” data-ccp-props=\”{}\”> </span></span></li><li style=\”user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; font-family: inter; font-size: 10pt;\”><span style=\”font-family: inter; font-size: 10pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities</span><span style=\”margin: 0px; padding: 0px; user-select: text;\”>. </span><span style=\”margin: 0px; padding: 0px; user-select: text; line-height: 19.425px;\” data-ccp-props=\”{}\”> </span></span></li><li style=\”user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”><span style=\”font-family: inter; font-size: 10pt;\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, </span><span style=\”margin: 0px; padding: 0px; user-select: text;\”>we’ve</span><span style=\”margin: 0px; padding: 0px; user-select: text;\”> got deals on lots of brands just for you.</span></span><span style=\”margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”><span style=\”font-size: 10pt;\”> </span></span></span></span></li></ul><p style=\”user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; text-wrap-mode: wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”> </p><p style=\”user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; text-wrap-mode: wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”><span style=\”margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”><span style=\”font-size: 10pt;\”>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. </span></span></span></span></p><p style=\”user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; text-wrap-mode: wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”> </p><h2 style=\”user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; text-wrap-mode: wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>What you will be doing… </span></span></span></h2><ul><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Driving sales across holiday hire, touring, subletting, extras, and more.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Monitoring team KPIs and coaching to consistently exceed targets. </span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Leading outbound and revenue-generating campaigns to maximise booking potential.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Handling escalated customer issues with confidence and care.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Recruiting, training, and developing team members for long-term success.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Reporting regularly on team performance and recommending improvements.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Collaborating with Parks and internal departments to align goals and resolve issues.</span></span></span></li><li style=\”font-size: 10pt;\”><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Supporting day-to-day operations and stepping in during peak periods.</span></span></span></li></ul><p> </p><h2><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Some of the skills and experience we’re looking for… </span></span></span></h2><p><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>We’re looking for a natural motivator with:</span></span></span></p><ul><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Proven leadership experience in a contact centre, sales, or customer service environment.</span></span></span></li><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Strong commercial awareness and a results-focused mindset.</span></span></span></li><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Excellent communication and coaching skills.</span></span></span></li><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>A calm, solution-oriented approach to resolving customer and team challenges.</span></span></span></li><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>Tech-savviness with CRM/booking systems (training provided).</span></span></span></li><li><span style=\”color: windowtext; margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\” xml:lang=\”EN-GB\” data-contrast=\”auto\”><span style=\”margin: 0px; padding: 0px; user-select: text;\”><span style=\”font-family: inter;\”>A flexible, proactive, and team-focused attitude.</span></span></span></li></ul></div><br/><br/>PandoLogic. Keywords: Sales Support Supervisor, Location: Newcastle Upon Tyne, ENG – NE12 8ET