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For Companies At a Glance
- Tasks: Manage patient feedback, coordinate investigations, and lead service quality initiatives.
- Company: Join a dynamic healthcare organisation focused on enhancing patient experiences.
- Benefits: Enjoy opportunities for professional growth, recognition programmes, and a culture of excellence.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Bachelor's degree with 2-3 years in service or hospitality, preferably in healthcare.
- Other info: Remote work options may be available; apply now to join our mission!
The predicted salary is between 28800 - 42000 £ per year.
What you\’ll be doing
- Manage and respond to patient feedback through multiple channels, ensuring timely closure and accurate documentation in the Feedback Management System
- Coordinate investigations with clinics/ departments and draft formal responses, escalating complex cases as needed
- Analyse feedback data and prepare monthly reports for senior management
- Lead service quality initiatives, patient focus groups, surveys, and mystery audits
- Organise service excellence campaigns, recognition programmes, and Quality Day events to foster a culture of excellence
- Identify service gaps and propose improvements, training, and initiatives
- Provide secretariat support for service quality committees and workgroups
- Lead projects and vet editorial materials
What we\’re looking for
- Bachelor Degree Level
- 2 – 3 years’ experience in service or hospitality, preferably with healthcare
- Strong passion for service with excellent interpersonal, oral, and written communication skills
- Proficient in MS Office (Excel, PowerPoint) with data analysis skills
- Able to multi-task, work independently, and manage projects effectively
Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click \”Apply Now\” button.
We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.
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JOBSTUDIO PTE LTD
EA License No: 10C4754
EA Personnel: Stephanie Toh
EA Personnel Reg No: R1217674
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Senior/ Executive, Service Quality (Healthcare) employer: JOBSTUDIO PTE. LTD.
Contact Detail:
JOBSTUDIO PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior/ Executive, Service Quality (Healthcare)
✨Tip Number 1
Familiarise yourself with the latest trends in healthcare service quality. Understanding current challenges and innovations in the field will help you engage in meaningful conversations during interviews and demonstrate your passion for service excellence.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in service quality. Attend relevant workshops or seminars to build connections and gain insights that could give you an edge when discussing your experience and ideas.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled patient feedback or service quality initiatives in your previous roles. Being able to articulate your contributions and the impact they had will showcase your suitability for the position.
✨Tip Number 4
Demonstrate your data analysis skills by being ready to discuss how you've used data to drive improvements in service quality. Highlight any tools or methodologies you've employed, as this will resonate well with the requirements of the role.
We think you need these skills to ace Senior/ Executive, Service Quality (Healthcare)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service quality and healthcare. Emphasise your interpersonal skills and any specific projects you've managed that relate to patient feedback or service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service quality in healthcare. Mention specific examples of how you've successfully managed patient feedback or led initiatives that improved service standards.
Highlight Data Analysis Skills: Since the role requires data analysis, include any experience you have with MS Office, particularly Excel. Mention specific instances where you've used data to drive improvements or report findings.
Follow Application Instructions: Ensure you submit your application in the required format (MS Word) and include all necessary documents. Double-check for any specific instructions mentioned in the job posting to avoid missing out on your application.
How to prepare for a job interview at JOBSTUDIO PTE. LTD.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Senior/Executive, Service Quality position. Familiarise yourself with patient feedback management and service quality initiatives in healthcare to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent interpersonal, oral, and written communication skills are crucial for this role, prepare examples that highlight your ability to communicate effectively. Consider discussing past experiences where you successfully managed patient feedback or coordinated with different departments.
✨Prepare Data Analysis Examples
As the role requires proficiency in data analysis, be ready to discuss your experience with MS Office, particularly Excel. Prepare to share specific instances where you've analysed feedback data and how it influenced decision-making or service improvements.
✨Demonstrate Your Passion for Service Excellence
This position is all about fostering a culture of excellence. Be prepared to talk about your passion for service quality and any initiatives you've led or participated in that align with this goal. Highlight your commitment to improving patient experiences.
