- Conduct patient outreach to support enrolment into the Asthma Virtual Care programme.
- Monitor the patient dashboard and review chatbot responses, routing and escalating cases to the clinical team according to established workflows.
- Follow up with non-responsive patients and guide them on using the chatbot where required.
- Verify patient eligibility and ensure enrolment details are accurately reflected in the system.
- Coordinate appointments, referrals, handovers and communication between patients and clinical teams.
- Maintain accurate and timely patient records, interaction notes and escalation details across relevant systems.
- Collate and validate programme data including enrolment, response rates, outreach attempts, escalations and patient outcomes.
- Analyse trends and care gaps to identify opportunities to improve patient engagement and operational performance.
- Prepare regular reports and support audits, service evaluations and continuous improvement initiatives.
Requirement
- Diploma in Health Services Management / Nursing / Community Care / Social Services
JobStudio Pte Ltd
EA License No: 10C4754
EA Personnel: Pearly Poh
EA Personnel Reg No: R2089904
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Temporary Care Coordinator, TeleHealth in Penarth employer: JOBSTUDIO PTE. LTD.
JOBSTUDIO PTE. LTD. is an excellent employer for Inpatient Care Nurses in Penarth, UK, offering a supportive work culture that prioritises patient care and professional development. Employees benefit from ongoing training opportunities, a collaborative environment, and the chance to make a meaningful impact in patients' lives, all while enjoying the vibrant community of Penarth.
