Operations Executive (Pharmacy Logistics)

• Oversee day-to-day healthcare operations to ensure smooth, timely, and patient-centred service delivery.

• Monitor patient queues, capacity, and service throughput across registration, triage, consultation, diagnostics, and medication fulfilment.

• Coordinate with medical teams to manage priorities, resolve bottlenecks, and support efficient patient flow.

• Coordinate operational logistics, including courier arrangements, billing, medication processes, and follow-up appointments.

• Supervise front-line staff to ensure accurate registration, identity verification, financial counselling, consent documentation, and billing processes.

• Monitor manpower deployment, staff attendance, shift coverage, overtime, and agency staffing requirements.

• Conduct staff training, refresher sessions, and competency checks to maintain operational standards.

• Maintain SOPs, workflows, checklists, and operational processes in line with regulatory and organisational requirements.

• Support compliance with healthcare licensing requirements, audit readiness, PDPA, workplace safety, and business continuity procedures.

• Monitor operational data and prepare dashboards and reports to identify trends, bottlenecks, and opportunities for improvement.

• Work with IT teams to track system incidents, downtime processes, and operational technology issues.

• Manage vendors and collaborate with medical, pharmacy, radiology, finance, and other stakeholders to support seamless operations.

• Monitor billing accuracy, inventory levels, stock reconciliation, expiry management, and cost-control measures.

• Manage incident reporting, investigations, patient feedback, and service recovery activities.

• Conduct post-incident reviews and implement improvements to processes and SOPs.

Requirement

• Diploma in Supply Chain Management / Business Management or equivalent

• Minimum 2 years of relevant working experience

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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