Senior Executive/ Assistant Manager, Clinical Operations

What you'll be doing

• Lead the day-to-day operations of specialist outpatient clinics to ensure efficient patient flow, service delivery and operational continuity

• Oversee manpower planning, staff deployment and rostering to optimise workforce utilisation and support clinical operations

• Supervise and develop clinic operations staff, fostering a collaborative and high-performing team environment

• Partner closely with clinicians, academic teams and corporate departments to support clinical services, teaching activities and operational priorities

• Manage the procurement, commissioning, maintenance and lifecycle of medical equipment, ensuring regulatory compliance and operational readiness

• Coordinate with vendors and internal stakeholders on equipment servicing, repairs, preventive maintenance and procurement activities

• Monitor operational performance, patient feedback and service indicators, driving process improvements and service recovery initiatives

• Support quality assurance, audit activities, incident management and compliance with healthcare regulations, organisational policies and governance standards

• Coordinate the implementation and support of clinical systems, working with users and IT teams to ensure smooth operations and issue resolution

• Support operational planning, budgeting, resource optimisation and departmental projects to improve service efficiency and patient outcomes

What we're looking for

• Bachelor Degree in Healthcare Management/ Business Administration or related studies

• 3 - 5 years of working experience leading healthcare operations within hospitals/ specialist outpatient clinics/ polyclinics or other clinical settings

• Experience managing clinic operations, manpower planning, patient flow and multidisciplinary stakeholder coordination

• Exposure to medical equipment management, vendor management, quality improvement or healthcare compliance will be advantageous

• Strong analytical skills with the ability to interpret operational data and identify improvement opportunities

• Excellent communication, presentation and stakeholder management skills

• Proficient in Microsoft Office applications and automation tools such as Excel, Power Query or Power Automate

• Proactive, adaptable and able to thrive in a fast-paced healthcare environment while managing multiple priorities efficiently