Housing Officer

Housing Officer needed in Croydon Paying £22.41 per hr ref 9784

Full time hours on a temporarybasis

• Key Responsibilities
  • Manage a portfolio of residential properties and act as the main point of contact for tenants.
  • Deliver effective tenancy management services, including tenancy sign-ups, reviews, successions, assignments, and mutual exchanges.
  • Investigate and resolve breaches of tenancy agreements in accordance with policies and procedures.
  • Manage anti-social behaviour (ASB) cases, gathering evidence and working with relevant agencies to achieve successful outcomes.
  • Conduct tenancy audits, estate inspections, property visits, and neighbourhood walkabouts.
  • Support residents to sustain tenancies and access appropriate support services where required.
  • Respond to resident enquiries, complaints, safeguarding concerns, and housing-related issues.
  • Liaise with repairs, maintenance, legal, compliance, and community safety teams to resolve issues effectively.
  • Prepare case files, reports, witness statements, and supporting documentation for legal proceedings where necessary.
  • Monitor neighbourhood standards and address environmental concerns affecting residents.
  • Build positive relationships with residents, community groups, and partner organisations.
  • Maintain accurate records and case management information in line with data protection requirements.
  • Ensure compliance with housing legislation, policies, procedures, and regulatory standards.
  • Support service improvement initiatives and contribute to achieving performance targets.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared

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