Field Service Helpdesk Specialist
Remote (WFH) (East Midlands) Full-time, permanent Competitive salary
We’re recruiting a Field Service Helpdesk Specialist for an established equipment supplier supporting customers across the UK. You’ll be the first point of contact for technical service requests, resolving issues where possible and coordinating field engineers when on-site support is needed.
What you’ll do
- Log and prioritise incoming calls, emails and service tickets.
- Guide customers through initial troubleshooting and elevate complex issues.
- Schedule engineers, monitor job progress and keep customers updated.
- Maintain accurate records in the service management system.
- Help improve support processes and documentation.
What we’re looking for
You’ll have experience in a helpdesk, service desk or technical support role, along with strong problem-solving and customer communication skills. You should be confident using ticketing systems, managing competing priorities and working independently in a remote role.
Experience supporting field engineers or equipment used in retail environments would be an advantage.
The role offers training, career development and support for relevant professional qualifications.
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Field Service Helpdesk Specialist employer: JobsTrackR
At Essential Employment, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and professional growth. Our hybrid/remote role for an Adult Social Care Senior Solicitor in Stafford provides flexibility while ensuring you are part of a dedicated team, with opportunities to enhance your legal expertise in a meaningful area of public service. With competitive pay rates and a commitment to equal opportunities, we strive to create a rewarding environment for all our employees.
