Service Administration Team Manager in Rochdale

Jobstore are seeking a highly organised and proactive Team Manager to oversee our clients field service scheduling operations on a permanent basis. Based on site, just outside of Manchester, this role involves managing a team responsible for coordinating service appointments, ensuring efficient workflow, and maintaining excellent communication with clients. The ideal candidate will possess strong administrative skills, experience with office software, and exceptional organisational abilities to optimise scheduling processes and support our service delivery team. This role is pivotal on our clients UK leading site, ensuring the smooth operation of all office based coordination, scheduling support, customer communication, documentation, and service administration.

Responsibilities

• Lead, supervise and train the service scheduling team to ensure timely and accurate appointment bookings.
• Oversee daily scheduling activities, prioritising tasks to meet client needs and operational goals.
• Maintain comprehensive records of appointments, cancellations, and rescheduling using relevant software tools.
• Coordinate with technicians, customer service representatives, and clients to confirm appointments and resolve scheduling conflicts.
• Utilise computer skills to update databases and utilise Microsoft Office and Google Workspace applications effectively.
• Ensure all data entry is accurate and up-to-date, maintaining high standards of clerical organisation.
• Monitor team performance, providing guidance and training on office procedures, phone etiquette, and organisational practices.
• Implement process improvements to streamline scheduling workflows and enhance overall efficiency.
• Handle escalations professionally, ensuring excellent customer service at all times.
• Responsible for setting up and onboarding new customers.
• Attend meetings with customers to maximise scheduling of service requirements.
• Maintain accurate records, reports, and service logs, understanding customer contract requirements and ensuring reports are set to customers in a timely manner.

Requirements

• Proven experience in office administration or clerical roles, ideally within a service or scheduling environment.
• Previous administrative management or team leader experience within a busy service or scheduling environment, ideally within a technical or engineering industry.
• Excellent organisational skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Proficiency with CRM, preferably Job Logic and customer service help desk software such as Zoho Desk and MS Office/365 systems.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively across teams and departments.
• Customer-focused mindset with professional communication.
• Experience improving administrative processes.
• Calm and composed approach in fast-paced or high-pressure environments.
• Exceptional phone etiquette skills with a professional approach to client communication.

In return this company will reward with a generous salary along with great company benefits package. You will be joining a UK leader in their field who work in a relaxed, professional manner, focused on their people development and business growth. Please click to apply and send us your CV today for an immediate review. Jobstore is an equal opportunities employer and we value diversity.