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For Companies At a Glance
- Tasks: Manage end-user incidents and provide top-notch customer service in a tech-savvy environment.
- Company: Leading tech consultancy with a focus on innovation and support.
- Benefits: Competitive salary, training resources, and health initiatives for your well-being.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: In-depth knowledge of Windows OS and strong problem-solving abilities required.
- Other info: Exciting career growth opportunities in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading tech consultancy is seeking a Desktop Support Engineer based in Wolverhampton on a permanent basis. The role involves managing and resolving end-user incidents, installing and managing devices, and providing excellent customer service.
Key requirements include:
- In-depth knowledge of Windows operating systems
- Problem-solving skills
- A valid UK driving license
The position offers competitive benefits including training resources and health initiatives. This is an exciting opportunity to work within a dynamic tech environment.
Onsite Desktop Support Engineer | Windows ITIL | 24x5 in Wolverhampton employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer | Windows ITIL | 24x5 in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your Windows OS knowledge and ITIL practices. We recommend practising common support scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Onsite Desktop Support Engineer | Windows ITIL | 24x5 in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows operating systems and any relevant ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Desktop Support Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Customer Service Skills: Since this role involves providing excellent customer service, make sure to include examples of how you've successfully managed end-user incidents in the past. We want to know how you handle tricky situations with a smile!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Jobster
✨Know Your Windows Inside Out
Make sure you brush up on your knowledge of Windows operating systems. Be prepared to discuss common issues and troubleshooting steps, as well as any recent updates or features. This will show that you're not just familiar with the software but also passionate about staying current.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved end-user incidents in the past. Think about specific challenges you faced and how you approached them. This will demonstrate your ability to think critically and act quickly under pressure.
✨Customer Service is Key
Since this role involves providing excellent customer service, be ready to share experiences where you went above and beyond for a user. Highlight your communication skills and how you ensure users feel supported and valued during their tech troubles.
✨Get Familiar with ITIL Practices
If you have experience with ITIL, make sure to mention it! Brush up on the key principles and how they apply to desktop support. If you don’t have direct experience, do some research and be ready to discuss how ITIL can improve service delivery and incident management.
