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- Tasks: Provide exceptional support to clients and deliver training on our platform.
- Company: Join Citation, a leading provider of Health & Safety and HR services in the UK.
- Benefits: 25 days holiday, birthday off, healthcare plan, and pawternity leave.
- Why this job: Be part of a fun team and make a real difference for clients.
- Qualifications: Passion for customer service and problem-solving skills.
- Other info: Hybrid work model with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid – 2 days in our Wilmslow office, 3 from home.
Citation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average - our people bring their personalities to work, not just their policies!
As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.
In this role, you’ll:
- Provide exceptional telephone and online support to clients across the UK
- Welcome new clients and deliver training on our platform
- Make proactive touchpoints with clients throughout their contract
- Ensure clients gain maximum value from their Citation service
We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who:
- Engages confidently and professionally over the phone
- Learns new systems quickly and uses information to support clients effectively
- Puts the client first, making it your mission to understand their needs and exceed expectations
Perks:
- 25 Days of Holiday + Bank
- Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off
- Post-Wedding Bliss: Newlyweds, extra weeks of holiday
- Growing Families: Vouchers and special perks to celebrate a new addition to your family
- Healthcare cash plan: Private healthcare
- Pawternity Leave: A day off to welcome a new pet
- Community Days: A day off to volunteer
If you’re passionate about client support, love problem solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!
Client Support Executive - Onboarding in Wilmslow employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive - Onboarding in Wilmslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citation. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with clients over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with answering questions and providing support.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to demonstrate how you can take ownership of client queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fun and supportive team at Citation. Don’t miss out on this opportunity!
We think you need these skills to ace Client Support Executive - Onboarding in Wilmslow
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just stick to the formalities; let your personality shine through in your application. This role is all about engaging with clients, so a bit of flair can go a long way.
Tailor Your Application: Make sure to customise your application to highlight your problem-solving skills and customer service experience. We’re looking for someone who can take ownership of queries, so show us how you’ve done that in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, take some time to research Citation thoroughly. Understand their services, values, and what sets them apart in the Health & Safety sector. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Problem-Solving Skills
As a Client Support Executive, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. This will highlight your natural problem-solving abilities and your commitment to exceptional customer service.
✨Practice Engaging Communication
Since the role involves a lot of telephone and online support, practice your communication skills. Conduct mock interviews with friends or family, focusing on clear and confident delivery. Remember, it's not just about what you say, but how you say it that makes a lasting impression.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Citation is the right fit for you.
