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- Tasks: Own and manage high-value customer accounts, driving performance and strategy.
- Company: Join GateGroup, a leader in catering and hospitality with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Be the trusted face of our business and influence customer success directly.
- Qualifications: Experience in account management, strong commercial acumen, and excellent presentation skills.
- Other info: Dynamic role with significant visibility and responsibility in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview: Senior Commercial Account Manager — Own the relationship. Drive the performance. Shape the strategy. We are looking for a commercially sharp, strategically minded Senior Commercial Account Manager to take ownership of a high-value customer account and become the trusted face of GateGroup.
What you will own: You are the key point person for everything related to your account. You will proactively manage the governance of the relationship – leading monthly, quarterly, and annual business reviews with sharp presentations that showcase operational performance, strategic developments, and commercial insights. You will be the bridge between what the customer needs and what the business delivers, navigating internal stakeholders across operations, finance, procurement, culinary, and compliance to make it happen.
Your day-to-day will include:
- Managing customer profitability by working closely with finance and operations planning & control.
- Ensuring menus and services are correctly costed, priced, and approved – including CPI, material, and labour adjustments.
- Leading customer contract renewals alongside the Commercial Director and executive team.
- Validating customer invoices, forecasts, and billing systems to eliminate errors and protect revenue.
- Managing customer audits with operations and compliance teams.
- Presenting menu changes, pricing submissions, and strategic initiatives to the customer.
- Driving continuous improvement and innovation – challenging the status quo for the benefit of both customer and business.
- Proactively engaging with operational unit managers to activate business change and resolve service delivery issues.
- Using data to drive objective decision-making across all aspects of the account.
You will report weekly to the Commercial Director on customer status, revenue outlook, and debt management. This role demands someone who is confident with numbers, sharp with detail, and persuasive in front of senior audiences.
What we are looking for:
- Proven account management or customer service experience in catering, hospitality, or aviation.
- Commercial acumen with a solid understanding of P&L management and contract profitability.
- Sales and business development experience – you know how to grow relationships and spot opportunities.
- Strong presentation and leadership skills – you are confident leading senior-level meetings.
- Excellent IT skills across Excel, Word, and PowerPoint.
- Degree level education or equivalent experience.
- Someone who thrives under pressure, travels comfortably (50% UK&I travel), and enjoys being in the thick of it.
- A problem-solver who uses data, engages stakeholders, and gets things done.
Why this role matters: You will have genuine ownership over a strategically important account, working directly with the Commercial Director and executive team. You will influence how we deliver for our customers, drive innovation, and ensure GateGroup remains the partner of choice in a competitive market. This is a role for someone who wants visibility, responsibility, and the chance to make a real commercial impact.
Our values: We treat each other with respect and act with integrity. We communicate, problem-solve as a team, and deliver excellence. We have passion for our work, take accountability for our actions, and do what we say we will do. We care about our colleagues and always look for ways to make someone’s day better.
Ready to take ownership of a high-profile account and drive commercial success?
Senior Customer Account Manager - gategroup in West Drayton employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Account Manager - gategroup in West Drayton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your presentation skills! As a Senior Customer Account Manager, you'll need to showcase your ideas confidently. Grab a friend or use a mirror to rehearse your pitch, focusing on clarity and engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Senior Customer Account Manager - gategroup in West Drayton
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your previous account management or customer service experience, especially in catering, hospitality, or aviation. We want to see how you've driven performance and shaped strategies in your past roles.
Be Numbers Savvy: Since this role involves managing profitability and understanding P&L, don’t shy away from showcasing your numerical skills. Use specific examples where you’ve used data to make decisions or drive improvements.
Craft Sharp Presentations: You’ll need to lead meetings with senior audiences, so include examples of your presentation skills in your application. We love seeing how you can communicate complex information clearly and persuasively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real impact at GateGroup.
How to prepare for a job interview at Jobster
✨Know Your Numbers
As a Senior Customer Account Manager, you'll need to be confident with numbers. Brush up on your P&L management and contract profitability knowledge. Be prepared to discuss how you've used data to drive decisions in past roles.
✨Master Your Presentations
You'll be leading senior-level meetings, so practice your presentation skills. Create sharp, engaging slides that showcase operational performance and strategic insights. Remember, clarity and confidence are key!
✨Understand the Customer's Needs
Research the company and its customers thoroughly. Be ready to discuss how you can bridge the gap between customer needs and business delivery. Show them you understand their challenges and have innovative solutions.
✨Engage Stakeholders Effectively
This role requires navigating various internal stakeholders. Prepare examples of how you've successfully engaged different teams in the past. Highlight your problem-solving skills and ability to drive change across departments.
