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- Tasks: Resolve motor finance issues with empathy and professionalism in a fast-paced environment.
- Company: Davies Talent Solutions, a customer-centric team focused on continuous improvement.
- Benefits: Engaging work culture with opportunities for professional growth and development.
- Why this job: Make a real difference by helping customers navigate their complaints effectively.
- Qualifications: Strong communication skills and experience in handling complaints within financial services.
- Other info: Comprehensive training provided; dynamic environment with high complaint volumes.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.
Requirements
- Excellent verbal and written communication skills
- Experience with telephony in financial services
- Strong investigative and problem-solving abilities
- Ability to manage high volumes of complaints
- Empathy for vulnerable customers
- Proficient in MS Office and CRM systems
Nice to Have
- Background in motor finance or dealership complaints
- Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications
- GCSE English (Grade C or above)
- Experience in complaints handling within financial services
Other Requirements
- Willingness to undergo comprehensive classroom training
- Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.
Aftersales Agent - Davies Talent Solutions in Warrington employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent - Davies Talent Solutions in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Davies Talent Solutions. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for this role, try role-playing common complaint scenarios with a friend. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Show your empathy! When discussing your experience, highlight specific examples where you've handled complaints with care and understanding. This will demonstrate that you have the right mindset for supporting vulnerable customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our customer-centric team.
We think you need these skills to ace Aftersales Agent - Davies Talent Solutions in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to handle complaints with empathy and professionalism.
Highlight Relevant Experience: If you've got experience in financial services or dealing with complaints, let us know! Tailor your application to include specific examples of how you've managed high volumes of complaints effectively.
Demonstrate Problem-Solving Abilities: We love a good problem-solver! In your application, share instances where you’ve successfully resolved issues, especially in a fast-paced environment. This will show us you can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, brush up on your knowledge of motor finance and dealership complaints. Familiarise yourself with FCA, DISP, and CRA guidelines. This will show that you’re not just a good communicator but also someone who understands the industry.
✨Empathy is Key
Since the role involves handling complaints, practice demonstrating empathy during your responses. Think of examples where you've successfully resolved issues for vulnerable customers. This will highlight your ability to connect with clients and handle sensitive situations.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your investigative skills and how you approach problem-solving effectively.
✨Tech Savvy
Make sure you're comfortable with MS Office and any CRM systems you’ve used before. If you can, mention specific tools or software you’re familiar with during the interview. This will demonstrate your readiness to hit the ground running in a fast-paced environment.
