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For Companies At a Glance
- Tasks: Provide top-notch technical support and keep businesses running smoothly.
- Company: Join Sota, a leader in digital transformation and customer service excellence.
- Benefits: Enjoy competitive salary, career progression, and professional development opportunities.
- Why this job: Make a real impact while working with cutting-edge technologies and a supportive team.
- Qualifications: Strong tech skills in Microsoft and networking, plus a passion for customer service.
- Other info: Be part of a diverse and inclusive workplace that values innovation.
The predicted salary is between 13 - 16 £ per hour.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About The Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities
- Microsoft Desktop OS & Office Systems
- Microsoft Server OS & Virtualisation
- Active Directory Administration
- Networking: TCP/IP, DNS, DHCP, VPN Routers, Switches, Firewalls, Wireless
- Hardware: Printers, Desktops, Servers
- Mobile Devices
- Email, Antivirus & Backup solutions
- Manage incidents and requests against defined SLAs
- Collaborate with colleagues to resolve complex issues and share knowledge
Required Skills
- Strong technical foundation in Microsoft and networking technologies.
- Hands-on experience with hardware and software troubleshooting.
- Ability to adapt and learn quickly in a fast-paced environment.
- Exceptional customer service and communication skills.
- Problem-solving mindset with attention to detail.
- Team player committed to quality and continuous improvement.
What We Offer
- Competitive salary and benefits.
- Opportunities for career progression and professional development.
- A culture that values innovation, collaboration, and customer success.
Equal Opportunity Statement
Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Service Desk Engineer - Studentjob.co.uk in Sittingbourne employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Studentjob.co.uk in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with Sota employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to Microsoft and networking technologies. Practise your answers and be ready to showcase your problem-solving skills and customer service mindset.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your experiences with troubleshooting and how you’ve gone above and beyond to help customers. Let them see your commitment to quality and continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sota team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Service Desk Engineer - Studentjob.co.uk in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your technical foundation in Microsoft and networking technologies, as well as any hands-on troubleshooting experience you've got.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your exceptional customer service skills and problem-solving mindset. Let us know why you’re passionate about delivering excellent service and how you can contribute to our mission at Sota.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you collaborated with colleagues to resolve complex issues. This will show us that you’re committed to quality and continuous improvement, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Sota.
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Desktop and Server OS, as well as networking fundamentals like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, prepare examples of how you've provided exceptional service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and problem resolution. You might even be asked to solve a hypothetical issue during the interview, so practice articulating your thought process clearly and logically.
✨Emphasise Team Collaboration
Sota values teamwork, so highlight your experiences working with others to resolve complex issues. Share examples of how you've collaborated with colleagues to improve service quality or share knowledge, as this will resonate well with their culture.
