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- Tasks: Provide expert support for M365 Copilot and troubleshoot complex incidents.
- Company: Join CBSbutler Holdings Limited, a leader in tech solutions.
- Benefits: Competitive daily rate, hybrid working, and a dynamic team environment.
- Why this job: Make an impact in a fast-paced role with cutting-edge technology.
- Qualifications: 5-8 years of Microsoft 365 support experience and strong troubleshooting skills.
- Other info: Opportunity for knowledge sharing and professional growth in a regulated environment.
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC’s tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Role: Microsoft M365 Copilot SME
10 month contract
Hybrid working from Sheffield
£550 to £570 per day
Inside IR35
Key Responsibilities
- Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
Required Qualifications
- 5–8+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
Preferred
- Exposure to large scale Copilot deployments (free/M365) in the financial sector.
- Proficiency with PowerShell and Graph API for troubleshooting and reporting.
- Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
M365 CoPilot SME - CBSbutler Holdings Limited in Sheffield employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 CoPilot SME - CBSbutler Holdings Limited in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the M365 space, especially those who work at HSBC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with M365 Copilot and troubleshooting. This can really set you apart during interviews and give you a chance to demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable discussing your experience with Microsoft 365 support. The more you practice, the more confident you'll feel when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly can sometimes give you a better shot at landing that dream role.
We think you need these skills to ace M365 CoPilot SME - CBSbutler Holdings Limited in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365 and Copilot specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the M365 CoPilot SME role. Share specific examples of your past experiences that relate to incident management and troubleshooting.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, make sure to list your proficiency in PowerShell, Graph API, and any monitoring tools you've used. We love seeing candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Jobster
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Copilot, SharePoint, and OneDrive permissions. Be ready to discuss specific scenarios where you've resolved complex issues or implemented policy changes, as this will show your hands-on experience.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your problem-solving process during the interview. Think of examples where you triaged incidents or performed root cause analysis. Highlight your familiarity with tools like Aternity and how you've used them to monitor and resolve issues.
✨Familiarise Yourself with Regulatory Standards
Since the role involves working in regulated environments, be prepared to discuss your experience with compliance and producing audit-ready artifacts. This will demonstrate your understanding of the importance of governance in M365 operations.
✨Engage in Knowledge Sharing
The job mentions providing knowledge-sharing sessions. Think about how you've shared your expertise in the past, whether through training sessions or documentation. Be ready to explain how you can contribute to the team's learning culture.
