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For Companies At a Glance
- Tasks: Manage and grow key client relationships while ensuring high-quality service delivery.
- Company: Join a leading financial services firm with a focus on client success.
- Benefits: Competitive salary, flexible working, generous holiday, and health benefits.
- Why this job: Make a real impact by building trusted partnerships and driving revenue growth.
- Qualifications: Experience in client relationship management and strong communication skills required.
- Other info: Opportunity for leadership development and a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for proactively managing and growing key client relationships. You will build long-term partnerships with clients, adding value through strategic, commercial and service-led engagement, while ensuring high-quality delivery across product and operational workstreams. A core part of the role is maintaining a strong focus on end investors, ensuring WBS consistently supports positive customer outcomes and meets its regulatory obligations.
Key Responsibilities
- Build and maintain strong, long-term relationships with institutional and professional clients across the UK investment market.
- Act as a trusted partner to clients, supporting their growth and delivering consistently high service standards and positive customer outcomes.
- Drive revenue growth through proactive commercial engagement and by identifying opportunities to deepen client relationships.
- Own and actively manage a portfolio of key accounts, delivering structured service and commercial reviews.
- Develop a strong understanding of client needs, business models and strategic priorities to deliver tailored solutions.
- Engage directly with senior client stakeholders and executives to align services with client objectives and future roadmap.
- Act as a senior escalation point for complex service or product issues, ensuring timely and effective resolution.
- Work closely with Product, Business Development, Operations, Risk and Compliance teams to deliver seamless client solutions.
- Ensure services are delivered in line with agreed SLAs and regulatory requirements, including FCA Consumer Duty obligations.
- Use management information and performance data to monitor client performance, identify risks and support decision-making.
- Lead, coach and develop a high-performing client relationship team, promoting accountability and ownership.
- Support the execution of the wider client strategy and contribute to continuous improvement initiatives.
- Promote a strong culture of compliance, risk management, integrity and client focus.
- Represent the business externally through industry events, forums and client engagement activities.
We would love to hear from you if
- Have proven experience in client relationship management, account management or client services within financial services or the investment industry.
- Have a strong commercial mindset with a track record of driving revenue growth and deepening client relationships.
- Are confident engaging with senior stakeholders and building trusted partnerships.
- Have strong experience managing complex client portfolios and delivering high service standards.
- Understand FCA-regulated environments and the importance of strong risk, compliance and Consumer Duty outcomes.
- Are comfortable acting as an escalation point and resolving issues in a professional, client-focused manner.
- Enjoy working cross-functionally with product, sales, operations and compliance teams.
- Have strong communication, influencing and relationship-building skills.
- Are proactive, organised and able to prioritise effectively in a fast-paced environment.
- Have leadership or team management experience (or are ready to step into a people leadership role).
Benefits
- Competitive salary inclusive of discretionary annual bonus & annual pay review.
- Work Abroad Policy for up to 15 days per year.
- 25 days holiday plus bank holidays and additional well-being day.
- Option to purchase an additional 5 days holiday per year.
- Flexible working options available, including hybrid working.
- Pension scheme up to 10% employer contribution.
- Sharesave scheme.
- Income Protection & Life insurance (4 x salary core level of cover).
- Private health care via BUPA.
- Employee Assistance Programme.
- Discounted Gym Membership.
- Variety of travel to work schemes.
Senior Relationship Manager - Winterflood Business Services employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationship Manager - Winterflood Business Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from the company, make sure to highlight your experience in client relationship management and how you've driven revenue growth. Be ready to share specific examples that demonstrate your skills.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, and think about how you can add value. This will help you engage confidently with senior stakeholders and show that you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Senior Relationship Manager - Winterflood Business Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management and how it aligns with the role. We want to see how you can add value to our team, so don’t hold back on showcasing your relevant skills!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and deepen client relationships. Use numbers and examples to make your case stronger – we love a good success story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build trusted partnerships, so showing your communication style and approachability can really set you apart from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jobster
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the key clients and sectors that Winterflood Business Services engages with. Familiarise yourself with their business models, strategic priorities, and any recent news or developments. This will help you demonstrate your proactive approach to managing client relationships.
✨Showcase Your Commercial Mindset
Be ready to discuss specific examples where you've driven revenue growth or deepened client relationships in your previous roles. Use metrics and outcomes to illustrate your success. This will highlight your strong commercial mindset and ability to add value to the company.
✨Engage with Senior Stakeholders
Prepare to talk about your experience engaging with senior stakeholders. Think of instances where you’ve built trusted partnerships and how you navigated complex situations. This will show your confidence and capability in managing high-level client interactions.
✨Demonstrate Your Leadership Skills
If you have leadership experience, be sure to share it! Discuss how you've coached or developed teams in the past, especially in a client relationship context. If you're stepping into a leadership role, express your vision for fostering accountability and ownership within a team.
