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For Companies At a Glance
- Tasks: Build strong relationships with customers and drive their success using our SaaS platform.
- Company: Join a fast-growing SaaS business that values Customer Success.
- Benefits: Competitive salary, bonus, hybrid work, and great benefits.
- Why this job: Make a real impact in a high-growth environment focused on customer value.
- Qualifications: 3+ years in Customer Success or client-facing SaaS roles.
- Other info: Be part of a dynamic team where your voice matters.
The predicted salary is between 60000 - 84000 £ per year.
Location: London – Hybrid (London office twice per week, plus customer site visits as required)
Package: £70,000 + bonus + benefits
Reports to: Head of Customer Success
Ingenio is partnering with a fast-growing SaaS business to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base.
Responsibilities:
- Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
- Drive onboarding, adoption, and value realisation of the AP platform
- Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
- Monitor customer health, proactively manage risk, and lead escalations to resolution
- Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams
Who you are:
- 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
- Proven ownership of renewals, retention, and expansion within a technology environment
- Confident communicator with experience running QBRs, executive reviews, and customer presentations
- Commercially minded, highly organised, and comfortable managing complex customer portfolios
- Passionate about SaaS, customer value, and delivering measurable business outcomes
If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.
Senior Customer Success Manager | OTE £86k - Ingenio Global employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | OTE £86k - Ingenio Global
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've driven value, managed renewals, and handled escalations in past roles. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t forget to research Ingenio Global and their AP platform! Understanding their product and customer base will help you tailor your conversations and show that you’re genuinely interested in driving customer success for them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Success Manager | OTE £86k - Ingenio Global
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in customer success, renewals, and any SaaS-related achievements that show you can drive value and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Don’t forget to mention specific examples of how you've driven customer value in the past.
Showcase Your Communication Skills: As a Senior Customer Success Manager, you'll need to communicate effectively with senior stakeholders. Make sure your application reflects your ability to convey complex ideas clearly and confidently, just like you would in a QBR or executive review.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NRR (Net Revenue Retention) and how they apply to Ingenio's SaaS model. Be ready to discuss how you've driven these metrics in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built long-term relationships with senior stakeholders. Think about specific instances where your communication skills made a difference in customer retention or expansion.
✨Demonstrate Your Problem-Solving Abilities
Ingenio is looking for someone who can proactively manage risks and lead escalations. Have a couple of stories ready that highlight your ability to resolve customer issues effectively and efficiently.
✨Be Ready to Discuss SaaS Trends
Stay updated on the latest trends in the SaaS industry. Be prepared to share your thoughts on how these trends could impact customer success and how you can leverage them to drive value for Ingenio's customers.
