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- Tasks: Deliver top-notch customer service and resolve complaints efficiently.
- Company: Join a leading company with a commitment to inclusivity and support.
- Benefits: Enjoy a competitive salary, 22 days holiday, and flexible working options.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 24042 - 24042 £ per year.
Salary: £24,042 per annum
Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home.
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Shift pattern: working shifts between the hours of 7am – 11pm Monday to Friday between 8 am to 6 pm.
Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site and Grad bay for 3 weeks between 9 am to 5 pm.
What you’ll be doing:
- Provide world class customer service to your customers and finding complaint resolution on every case.
- Working individually and as a team to meet customer/business needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to drive and improve customer experience.
- Deliver against agreed objectives, Service Level Agreements and Key Performance Indicators.
- Regular senior stakeholder interaction up to and including the CEO where you are expected to represent Capita in a professional way.
- Attend internal and external meetings and audits.
- Providing real-time support to colleagues for queries and problems to ensure all SLA’s are met.
- Organizing your work schedules and activities.
- Provide regular updates to your line manager on performance.
- Review reports daily, weekly, monthly which highlight opportunities for improvement.
- Represent the brand at all times when dealing with and supporting the team to resolve queries.
Who are we looking for:
- Excellent communication skills including written as a large proportion of customer and client interactions are written.
- Preferential to have experience in a complaint’s environment.
- When working from home, you will require a quiet, private and comfortable workspace with a reliable Wi‑Fi connection.
- Ability to prioritise workload to meet challenging deadlines.
- A self‑motivated individual who takes responsibility for both customer and team issues and follows them through to resolution.
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time.
- Strong Microsoft skills, including Word and Excel.
What’s in it for you:
- A competitive salary of £24,042 per annum.
- 22 days’ holiday.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Easy access to transport – On‑site parking.
- On‑site team building.
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more.
- Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What will happen next:
Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily. The team will then reach out to discuss the role in more detail.
Equal Opportunities:
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support, you can apply for this support at this link.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Customer Service Advisor - Studentjob.co.uk in Rotherham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Studentjob.co.uk in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! Since a big part of the role involves written interactions, be ready to demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Studentjob.co.uk in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills: Since a big part of the role involves written communication, make sure your application reflects your excellent writing skills. Use clear and concise language to demonstrate how you can effectively communicate with customers.
Tailor Your Application: Take a moment to customise your application for this specific role. Highlight any relevant experience in customer service or complaints handling, and connect it back to how you can contribute to our team's success.
Be Yourself: We want to see your personality shine through! Don’t be afraid to let your enthusiasm for delivering excellent customer service come across in your application. A positive attitude goes a long way!
Apply Through Our Website: Make sure to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to reach out to you quickly if we think you’re a good fit!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle complaints effectively. This will help you demonstrate your knowledge and show that you're ready to tackle real-life situations.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. Remember, both verbal and written communication are important, so be ready to showcase your skills in both areas.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Think about how you would manage escalated problems or improve customer experience. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Create a Comfortable Workspace
Since part of the job involves working from home, ensure you have a quiet and comfortable workspace. During the interview, mention how you plan to maintain productivity in a hybrid environment. This shows that you're proactive and ready to adapt to the role's requirements.
