Incident Manager - Project People in Reading

At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network‑sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. The Health, Safety & Environment Team is responsible for setting standards from a Health & Safety perspective for all work undertaken on the estate, including setting and creating assurance levels, managing fatal and significant injury risks, and managing H&S issues on the estate. We’re now seeking an experienced H&S Incident Response Manager to join our team.

In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first‑line support and escalation point for health and safety–related events, you will ensure outsourced service providers align with MBNL’s standards, drive resolution of major and critical incidents, and foster seamless cross‑functional communication. You will also play a key role in governance—providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision‑making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll do:

• Co‑ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL’s Policies and Standards.
• Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation.
• Maintain quality assurance through a structured governance approach including reporting and oversight.
• Identify learning opportunities and propose recommendations back to the business.
• Act as the central conduit for incident‑related communication across MBNL teams and client activities, providing guidance for relevant communication channels such as bulletins.
• Support harmonisation of incident and issue management into a unified front‑door process.
• Provide insights and trend analysis to strengthen governance, reporting, and decision‑making.
• Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives.
• Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions.
• Where needed oversee MBNL’s internal response to major and critical health and safety incidents as the designated Incident Controller.
• Support MBNL Business Continuity planning, testing and invocation activities as needed.

What you’ll bring:

• Deep knowledge of best practices, including methodologies, processes, and capabilities required for top‑class technical and business incident management services.
• Strong analytical mindset with experience providing insights and trend analysis to support data‑driven decision‑making, governance, and strategic reporting.
• Excellent problem‑solving skills, applying a range of methodologies to ensure rigorous root cause analysis and impactful corrective actions.
• Continuous improvement mindset, identifying learning opportunities and proposing actionable recommendations that drive process and performance enhancements.
• Influential relationship building, navigating organisational dynamics and influencing stakeholders effectively.
• Executive communication skills with proven experience briefing and influencing senior leadership teams with clarity and confidence.
• Balanced decision‑making, weighing customer, commercial, and technical requirements to deliver optimal outcomes.

Nice to Have:

• Experience managing remotely located, cross‑functional teams.
• Strong safety, quality, and compliance knowledge of mobile or fixed network technologies.
• Experience working in or with a joint venture organisation.
• Business continuity capability, ability to oversee internal response to major or critical health and safety incidents as an Incident Controller.

Inclusion & Diversity

MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world‑class infrastructure for our shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non‑standard hours, part‑time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award and are Disability Confident accredited.