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- Tasks: Make patients feel like superstars and assist with their eye care journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: From £27,000 salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, fulfilling team making a real difference in patients' lives.
- Qualifications: Passion for customer service, strong organisation, and clear communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 27000 - 37800 £ per year.
Salary: From £27,000 + Bonus pro rata
Location: Darlington (Involves working Saturdays)
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
About the role
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Responsibilities
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Ideal candidate
The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sale targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor - Optical Express employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor - Optical Express
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with providing world-class customer service. We want to hear your passion shine through!
✨Tip Number 3
Show off your organisational skills during the interview. Bring a notebook with questions and notes about the role. It’ll show us you’re serious and ready to take on the responsibilities of a Patient Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Patient Advisor - Optical Express
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing world-class customer service. Share any experiences where you've gone above and beyond for a patient or customer – it’ll really make you stand out!
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points if necessary to highlight your skills and experiences. We love clarity, so don’t hesitate to show off your organisational skills right from the start!
Tailor Your Application: Take a moment to customise your application for the Patient Advisor role. Mention specific responsibilities from the job description that excite you and explain how your background aligns with them. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for making patients feel valued.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and handling sensitive information. Think about how you would assist patients during consultations or manage their records accurately. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s goals.
