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For Companies At a Glance
- Tasks: Lead a dynamic team in providing top-notch technical support for advanced measurement systems.
- Company: Join a fast-growing tech company in Oxfordshire with global reach.
- Benefits: Up to £75K salary, bonuses, flexible working, and share options.
- Why this job: Make a real impact in a high-tech environment while travelling internationally.
- Qualifications: 5+ years in technical support, team management, and engineering degree required.
- Other info: Fast-paced role with excellent career growth and visibility of your contributions.
The predicted salary is between 60000 - 84000 £ per year.
An advanced technology company in Oxfordshire is looking for a Technical Support Manager to lead its growing international support team. Fast-paced, high-growth environment where you'll need to hit the ground running.
The Role
- Lead and develop a team of Customer Support Engineers, maintaining high-precision measurement systems at customer sites worldwide.
- Manage the team, technical issues, planning installations and maintenance, working with engineering on reliability improvements, and travelling internationally (up to 20% of the time, including short notice when needed).
What we need from you
- 5+ years in technical support or field service with a degree in Engineering or Physical Sciences or similar.
- Team management experience.
- Experience with mechanical, electronic and optical systems.
- CRM and quality management systems experience.
- Strong customer-facing and communication skills.
- Willingness to handle urgent calls outside normal hours.
Useful But Not Essential
- Experience with robotics, laser systems, vacuum systems, or other multi-disciplinary equipment.
- Background in small, fast-growing tech companies.
The Company
Based in Oxfordshire, this is a well-funded business, growing and working with major names in global tech. Small enough that what you do matters, established enough that they're not figuring out product-market fit.
Package
Up to £75K base (depending on experience), annual bonus, 25 days holiday, flexible working, pension, share options.
Reality Check
This isn't a 9-5 role. Systems are deployed globally, issues happen, and sometimes you'll need to get on a plane at short notice or take a call out of hours. But if you want to work on genuinely advanced technology with a team where your contribution is visible, it's a solid opportunity.
Contact me asap for a confidential conversation and job spec.
Customer Technical Support Manager - Ascent People in Oxford employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Manager - Ascent People in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities at companies like the one you're eyeing. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their technology and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Customer Technical Support Manager, you'll need to convey complex information clearly. Role-play common scenarios with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Technical Support Manager - Ascent People in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Technical Support Manager. Highlight your experience in technical support, team management, and any relevant engineering qualifications. We want to see how your background fits with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of your past experiences that align with the job description, especially around managing teams and handling technical issues.
Showcase Your Communication Skills: Since strong customer-facing skills are key for this role, make sure your application reflects your ability to communicate effectively. Whether it's through your CV or cover letter, let us see your personality and how you handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mechanical, electronic, and optical systems. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just a manager but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This is crucial since you'll be managing a team of Customer Support Engineers.
✨Demonstrate Your Customer-Facing Experience
Be ready to share stories that highlight your strong communication skills and customer service experience. Think of situations where you turned a difficult customer interaction into a positive outcome, as this will resonate well with the interviewers.
✨Be Ready for Flexibility
Since this role requires handling urgent calls and international travel, prepare to discuss your willingness to adapt. Share any experiences where you've had to be flexible or work outside normal hours, as this will show you're a good fit for their fast-paced environment.
