Onsite Support

We are proud to be a certified "Great Place to Work" in 2024. Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential.

Role Summary

You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, the candidate will become an integral part of our customers daily site operations, where you will act as a first point of contact for IT issues, and you will work closely with other manufacturing teams and individuals to drive incident resolution forward.

To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi-vendor team. Occasionally, you will also be asked to support new and ongoing projects to help delivery & support of shop-floor IT projects including client, server & network components. The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able to meet the demands of our customers 24×7 requirements.

Skills

• A minimum of three years proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role, having also worked with networks, hardware, and software.
• Excellent understanding of both software and hardware troubleshooting methodology.
• Manufacturing Processes and Systems.
• Incident Management.
• ITIL Processes.
• Working amongst multi-vendor IT environments.
• OEM engagement.
• Windows hardware, software and networking troubleshooting.
• Advanced troubleshooting of Windows based software, hardware and network troubleshooting.
• Valid UK driver’s license and own car for work purposes.

Key Responsibilities

• Working effectively in a team or as an individual.
• Taking total ownership of your assigned incidents and tasks.
• Ensuring incident and task deadlines are always met or exceeded.
• Managing your workload with minimal input from the team leader.
• Providing in-depth problem analysis of major incidents.
• Providing meaningful risk and operational feedback in-line with your duties.
• Demonstrating high standards of professionalism and adherence to process at all times.
• Communicating clearly and promptly with internal and external stakeholders.
• Being an integral part of the day to day running of IT and manufacturing systems for your site.
• Daily walk arounds to help identify risks to IT equipment or facilities.
• Spotting and addressing issues affecting CMEs before they are reported/cause impact.
• Owning any incidents raised with ATS at those sites.
• Updating key stakeholders as required.
• Engaging with other suppliers as necessary.

How We’ll Reward You

The benefits of working for ATS UK include:

• 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays.
• Paid family support days.
• Private healthcare.
• Home office provision.
• Discretionary performance-related bonus.
• Access to a fee–free mortgage service and other financial advice through our wellbeing partner.
• Access to mental health first aiders (MHFA trained).
• Employee Assistance Programme (EAP).
• Monthly wellbeing events including yoga, meditations, mental health awareness sessions, fitness challenges, and more.
• Life assurance.
• Employee 'away days'.

Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from British Nationals.