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- Tasks: Manage day-to-day IT support operations and troubleshoot complex issues.
- Company: Leading IT support firm in the UK with a strong reputation.
- Benefits: Competitive salary, annual leave, private healthcare, and performance bonuses.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: At least three years of experience and a valid UK driver's license.
- Other info: Applications limited to British Nationals due to Security Clearance.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT support firm in the UK is seeking a Site Support Engineer to manage day-to-day support operations. In this role, you will be responsible for incident management, ensuring SLA obligations are met, and troubleshooting complex IT issues.
Ideal candidates will have at least three years of relevant experience and a valid UK driver's license. The position offers competitive benefits such as annual leave, private healthcare, and performance-related bonuses.
Note, applications are limited to British Nationals due to Security Clearance requirements.
Onsite IT Support Engineer – 2nd/3rd Line (UK) employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer – 2nd/3rd Line (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an Onsite IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your incident management and troubleshooting skills, as these will likely come up. We recommend practising with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your relevant experience and how it aligns with their needs. Be ready to share specific examples of how you've tackled complex IT issues in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Onsite IT Support Engineer position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Onsite IT Support Engineer – 2nd/3rd Line (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise and incident management experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite IT Support Engineer role. Share specific examples of how you've met SLA obligations or resolved complex IT issues in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s necessary to showcase your technical skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common troubleshooting techniques and incident management processes, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Understand SLA Obligations
Since the job involves ensuring SLA obligations are met, be prepared to discuss what SLAs mean to you and how you've managed them in past roles. Think of specific examples where you successfully met or exceeded these expectations.
✨Showcase Your Experience
With at least three years of relevant experience required, come armed with concrete examples from your previous jobs. Highlight situations where you resolved complex IT issues and how your actions positively impacted the team or company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and the specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
