Customer Account Manager (Sales) - GNAW Chocolate in Norwich

Overview

At GNAW, we make great quality, premium chocolate, have impeccable ethical sourcing & sustainability credentials, and are launching product innovation to delight our customers. We are a professional chocolate manufacturing business in the growth phase of our brand journey and are expanding our sales team with a new Customer Account Manager to help drive revenue growth.

Responsibilities

• Manage existing customer accounts and develop winning customer plans to grow revenue.
• Prospect for new opportunities within specific channels and routes to market, and build your prospect pipeline.
• Understand and translate customer needs into sound business plans to drive growth; listen effectively and ask questions to uncover hidden needs.
• Collaborate with internal teams to deliver on customer requirements and consider core elements of the P&L when building commercial proposals.
• Travel as needed to meet customers and attend trade shows; role is full-time and office-based in Norwich.

Qualifications

• At least 2 years of experience working within a B2B sales / commercial team.
• Experience within the FMCG or confectionery sector is desirable but not required.
• Strong attention to detail, and a fearless, resilient, and focused attitude with a can-do approach.
• Excellent listening and questioning skills to uncover customer needs.
• Educated to degree standard or equivalent experience; well organized and numerate; ability to build a commercial business proposal considering core P&L elements.
• Office-based in Norwich; willingness to travel; UK driver’s license required.

Salary and Benefits

Salary: £33,000 – £35,000 per annum, dependant upon experience.

• End-of-year profit share bonus scheme
• Individual sales performance bonus scheme
• Additional birthday leave
• Employee discounts
• Abundance of chocolate
• GNAW manages recruitment directly in-house; no agencies required