Team Assistant - Oliver Wyman in Newcastle upon Tyne

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting.

The Opportunity

As a Team Assistant, you will provide remote executive level administrative support to 5 Senior Professionals/Directors. Your key responsibilities will be:

• Complex meeting schedule management
• Communication with external and internal clients
• Travel coordination
• Maintaining marketing CRM database
• Expense processing

Hybrid Working Policy

Please note: Oliver Wyman operates a hybrid working policy and we will require the successful candidate to work from the Newcastle office at least 60% of the time.

Key Responsibilities

• Calendaring: Maintain diaries for Directors, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
• Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc.
• Travel Arrangement: Coordinate travel and accommodation, book cars, rail tickets, etc.
• Timesheet and Expense Reporting: Prepare monthly timesheets for each assigned Director and prepare all expense reports
• CRM and Client Support: Maintain/update client contact database to ensure accuracy of information for firm use, assist the Marketing Department with the co-ordination of customized mailings, prepare letters, proposals and other documents using Oliver Wyman formatting styles
• Team Support (10%): Provide coverage for assistants when out of the office, provide short-term coverage for Partners, provide training and support to new assistants, participate in team meetings and projects, assist in the local office with minor office services tasks

Experience Required

At least 1 year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus.

Your Skills and Attributes

• Fluent in English. Other European languages a plus.
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal.
• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
• Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment.
• Maturity, poise and judgment.
• Ability to maintain and respect confidentiality.
• Ability to think strategically and contribute to development of departmental model.
• One who takes constructive feedback in stride and incorporates feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Ability to undertake projects and produce quality and timely results.
• Self-starter, strong initiative, confidence and ability to work with little guidance.
• Collaborative team player.
• Positive attitude, sense of fun: is collegial and friendly.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Methodical, organized and excellent attention to detail.
• Flexible attitude; embraces change, hard-working, cost conscious and results driven.
• Committed to the company and add to the life and culture of Oliver Wyman.

Technical Skills

• Excellent Word, PowerPoint and Excel skills.
• Expert knowledge of Outlook.
• Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary.
• Touch typing speed of 50-60 wpm and/or a formal typing certification.

Why Join Us

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting. Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.