Marine Claims Handler - Pen Underwriting

Join our Pen Claims team as a Marine Claims Handler. The primary location is London and we are open to receiving applications from other locations in the UK including Birmingham, Manchester, Ipswich, Leeds, Bristol, etc. This is a hybrid working model role.

You will manage a portfolio of marine claims, primarily Marine Hull, but also Marine Liability & Cargo from notification to settlement. You will work closely with clients, brokers, and underwriters, providing excellent service and technical expertise. This role offers the chance to make a real impact in a collaborative and supportive environment by contributing to the development and improvement of the marine claims function and processes.

How You’ll Make An Impact

• To investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
• To maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
• To communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
• To monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
• To identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
• To participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
• To keep abreast of market developments, legal updates, and industry best practices in marine claims.
• To perform any other duties as assigned by the Marine Claims Manager or senior management.

About You

• Experience in handling marine claims, preferably with an insurance company, Lloyds Syndicate or a Lloyds broker.
• A relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
• A sound knowledge of marine insurance products, policies, and markets.
• A strong analytical and problem-solving ability, with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• A self-motivated and proactive attitude, with the ability to work independently and as part of a team.
• A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• A proficiency in using MS Office applications and claims systems.

Compensation And Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, covering up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.