People Services Coordinator - Escode, Part of NCC Group in Manchester

The Escode Division, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

You will work closely with the People Team, acting as the first point of contact for general queries and providing efficient, accurate administrative support across the employee lifecycle including payroll and benefits administration. You will offer support in navigating our internal HR system, advice on benefit queries, and signposting to relevant policy enquiries, while ensuring that HR system records are accurately maintained. You will manage complex processes such as onboarding, offboarding, and every system-led change in between.

The role includes administering our pension and other benefits and processes and you will also collate information for the monthly payroll and work with our payroll provider to ensure this is processed and paid accurately. Creating strong relationships with our managers and teams will be key; the ability to think on your feet, act autonomously, and work with pace will be crucial.

• Payroll & Benefits - Manage monthly payroll changes and collaborate with external providers to ensure accurate, compliant processing across the UK, Netherlands, and US. Administer employee benefits, including enrolments, changes, and queries. Support pension administration and annual payroll processes.
• Onboarding & Offboarding - Coordinate end-to-end onboarding to deliver a seamless new-starter experience. Complete Right to Work checks and maintain compliant records. Prepare and issue contracts, offers, and starter documentation. Set up new hires in the HRIS with accurate data entry. Manage offboarding, including leaver documentation, system updates, and compliance with exit procedures.
• People Operations & Administration - Manage the People inbox, resolving queries within SLA. Maintain accurate, confidential employee records and documentation. Process contractual changes and update HR systems and documentation. Support probation tracking and issue outcome letters. Contribute to HR reporting on starters, leavers, absence, and other key metrics. Maintain HR systems, ensuring data accuracy and integrity. Coordinate and track training sessions and maintain training records. Create and update HR documents, templates, and communications. Ensure GDPR compliance and adherence to employment legislation. Identify opportunities to streamline processes and enhance the employee experience. Support People-related projects as required.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed—we may keep your CV on our database for future vacancies and would encourage you to monitor our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.