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For Companies At a Glance
- Tasks: Lead telecom field service operations and ensure top-notch customer engagement.
- Company: Join LCC, a Tech Mahindra Company, known for innovation in telecom.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in the telecom sector while leading dynamic projects.
- Qualifications: 8+ years in telecom operations with strong leadership and project management skills.
- Other info: Work in a collaborative environment with a focus on health and safety.
The predicted salary is between 36000 - 60000 £ per year.
LCC, a Tech Mahindra Company, is looking for an Operations Manager – Telecom Field Services. The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and local customers, and overseeing Health, Safety, and Environmental (HSE) and quality standards with the Health and Safety Manager.
Responsibilities
- Act as the primary point of contact for customers, ensuring clear communication and alignment on project goals.
- Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
- Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks.
- Drive process optimization and implement strategies to improve efficiency and reduce downtime.
- Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards.
- Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
- Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing.
- Apply WIP accounting principles for proper cost and revenue allocation.
- Identify and mitigate risks that could impact timelines or profitability.
- Track all revenue streams and associated costs for field services projects.
- Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures.
- Prepare detailed financial reports for senior management and stakeholders.
- Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects.
- Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity.
- Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility.
- Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.
- Ensure adherence to local UK regulations, health and safety standards, and applicable employment laws.
- Demonstrate awareness and sensitivity in practices common among field service teams, fostering a respectful and inclusive work environment.
- Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services.
- Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained.
- Drive continuous improvement in health, safety, and environmental performance across all projects.
- Train and mentor staff to enhance technical skills and operational performance.
- Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.
Required Qualifications
- Bachelor's degree in Telecommunications, Engineering, Business Administration, or related field.
- Minimum 8+ years of experience in telecom operations, with at least 3 years in a managerial role.
- Proven experience in project management and financial oversight.
- Strong leadership, communication, and stakeholder management skills.
- Knowledge of WIP accounting and ERP systems.
- Proficient in applying relevant UK regulations.
- Proven track record in field services projects within the UK.
- Proficiency in English is a must.
- Certifications such as PMP, ITIL, or telecom-specific credentials are highly desirable.
- UK Based, Offices in Milton Keynes and Manchester where local presence 2 days a week will be required (Flexible).
Key Performance Indicators (KPIs)
- Customer satisfaction and SLA compliance.
- On-time and on-budget project delivery.
- Accuracy of WIP reporting and financial forecasts.
- Resource utilisation efficiency across projects.
- Compliance with UK regulations and cultural alignment.
- HSE compliance and quality performance metrics.
- Reduction in operational costs and improvement in process efficiency.
Operations Manager – Telecom Field Services (UK) - LCC DEPLOYMENT SERVICES UK LIMITED in Manchester employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Telecom Field Services (UK) - LCC DEPLOYMENT SERVICES UK LIMITED in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. When you walk into that interview, show them you’re not just another candidate – demonstrate your passion for telecom and how you can drive operational excellence for them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and experience in managing projects, as these are key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Operations Manager – Telecom Field Services (UK) - LCC DEPLOYMENT SERVICES UK LIMITED in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in telecom operations and project management, and don’t forget to showcase your leadership skills. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how you’ve improved efficiency or customer satisfaction in the past. Let us know what makes you tick!
Showcase Relevant Experience: When filling out your application, be sure to highlight your experience with WIP processes and financial oversight. We’re looking for someone who understands the nitty-gritty of telecom field services, so make it clear how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at LCC!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you brush up on your telecom knowledge and the specific operations related to field services. Familiarise yourself with the latest industry trends, regulations, and technologies that could impact the role. This will show that you're not just interested in the job, but that you’re genuinely passionate about the field.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be overseeing Project Managers and teams. Prepare examples of how you've successfully led teams in the past, managed escalations, and maintained strong customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Understand WIP and Financials
Since the role involves monitoring Work-in-Progress and financial oversight, be ready to discuss your experience with WIP accounting principles and ERP systems. Bring specific examples of how you've tracked revenue and costs in previous roles, and how you’ve optimised resource allocation to improve efficiency.
✨Emphasise Safety and Compliance
Health, Safety, and Environmental standards are crucial in this role. Be prepared to talk about your experience with HSE compliance and quality assurance in field services. Highlight any initiatives you've led to improve safety performance or compliance with UK regulations, as this will resonate well with the interviewers.
