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For Companies At a Glance
- Tasks: Provide top-notch technical support for Microsoft products and resolve client issues.
- Company: Join a growing software consultancy with a focus on innovation and teamwork.
- Benefits: Earn up to £40k, enjoy hybrid working, and participate in regular social events.
- Why this job: Work flexible shifts while advancing your skills in a supportive environment.
- Qualifications: Experience in technical support and strong knowledge of the Microsoft tech stack.
- Other info: Four-day work week with opportunities for career growth and learning.
The predicted salary is between 24000 - 40000 £ per year.
Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.
Responsibilities
- Provide comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2); act as the primary contact via Teams/Google Meet, email and the ticketing system with ownership through to resolution.
- Carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory; maintain clear and concise documentation, identify recurring issues and contribute to the team’s knowledge base.
- Cover evening and weekend shifts, dedicating around 20% of your time to learning via training modules and gaining certifications.
About you
- Experience in a similar Technical Support / Desktop Support / Service Desk role.
- Strong knowledge of the Microsoft tech stack including Office 365, Intune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop.
- Collaborative and pragmatic with great communication and customer service skills.
- Experience working similar night shift patterns.
Benefits
- Salary up to £40k.
- Pension.
- Healthcare.
- Regular social events.
- Hybrid working.
- Career growth opportunities.
Location / WFH
The role has a four‑day working week with various shifts on a weekly pattern, including out‑of‑hours support on weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally. Candidates must be commutable within the Manchester / Liverpool area.
Equal Opportunity Statement
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We are an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Microsoft Technical Support Engineer - Shifts - Client Server in Manchester employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer - Shifts - Client Server in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Microsoft Technical Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of the Microsoft tech stack and be ready to discuss your experience with M365, Intune, and Azure. Practise common interview questions and scenarios related to technical support to show off your skills.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and customer service are key in this role. Be ready to share examples of how you've effectively resolved issues and supported clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. So, get your application in and let’s get you that job!
We think you need these skills to ace Microsoft Technical Support Engineer - Shifts - Client Server in Manchester
Some tips for your application 🫡
Show Off Your Microsoft Skills: Make sure to highlight your experience with the Microsoft tech stack in your application. We want to see your knowledge of Office 365, Intune, and Azure shine through!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing that personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jobster
✨Know Your Microsoft Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and expertise.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to troubleshoot effectively.
✨Show Off Your Communication Skills
Since you'll be the primary contact for clients, it's crucial to demonstrate strong communication skills. Practice explaining complex technical concepts in simple terms, as this will showcase your ability to connect with clients and provide excellent customer service.
✨Be Ready for Shift Work Questions
Expect questions about your availability for evening and weekend shifts. Be honest about your experience with shift work and express your enthusiasm for the flexibility it offers, as well as your commitment to learning during those hours.
