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For Companies At a Glance
- Tasks: Lead major incidents and coordinate teams for swift resolution in a tech environment.
- Company: Fast-growing UK tech provider with a focus on critical services.
- Benefits: Competitive salary, supportive team, and opportunities for professional development.
- Why this job: Make a real impact on high-severity incidents and enhance critical UK services.
- Qualifications: Experience in managing major incidents and strong technical understanding.
- Other info: Hybrid work model with a modern tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester (Hybrid)
A fast‑growing UK tech provider is hiring a Major Incident Manager to take the lead when it matters most. You’ll own high‑severity incidents across cloud, network, security and comms platforms, ensuring rapid recovery and first‑class communication.
The Role
- Lead major incidents end-to-end
- Coordinate technical teams and drive swift resolution
- Deliver clear, confident updates to customers and internal stakeholders
- Maintain accurate timelines, reports and PIRs
- Improve processes, runbooks and incident readiness
You’ll Bring
- Experience managing major incidents in an MSP / ISP / Telco environment
- Strong technical understanding (Networks, Infrastructure, CCaaS or security)
- Excellent communication under pressure
- Ability to direct multi‑disciplinary teams
- A calm, analytical approach and decisive mindset
Why Join?
- Work on critical UK services and high‑impact platforms
- Modern tech environment with real ownership
- Supportive team and opportunities to develop
- Competitive salary + benefits
Please get in touch for more information. I look forward to hearing from you!
Major Incident Manager (Technology Provider) - IP-People in Manchester employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager (Technology Provider) - IP-People in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the tech industry, especially those who work in major incident management. Attend meetups or webinars, and don’t be shy about asking for advice or insights. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience managing major incidents. Use specific examples that demonstrate your calmness under pressure and your ability to coordinate teams effectively.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating high-pressure scenarios where you’d need to manage a major incident. This will help you articulate your thought process and decision-making skills when it really counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Major Incident Manager (Technology Provider) - IP-People in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Major Incident Manager role. Highlight your experience with managing major incidents and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed incidents in the past, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and confidently. Whether it's in your CV or cover letter, we want to see that you can handle high-pressure situations with ease.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Jobster
✨Know Your Incidents
Before the interview, brush up on your experience with major incidents. Be ready to discuss specific examples where you led a team through a high-severity incident, detailing your approach and the outcome. This will show your practical knowledge and ability to handle pressure.
✨Technical Savvy is Key
Make sure you understand the technical aspects relevant to the role, such as networks, infrastructure, and security. Prepare to explain how your technical background supports your incident management skills. This will demonstrate that you can communicate effectively with technical teams.
✨Communication Under Pressure
Practice articulating your thoughts clearly and confidently, especially under hypothetical pressure scenarios. You might be asked how you would update stakeholders during a major incident, so think about how to convey complex information simply and effectively.
✨Show Your Process Improvement Mindset
Be prepared to discuss how you've improved processes or runbooks in past roles. Think of specific examples where your analytical approach led to better incident readiness. This will highlight your proactive mindset and commitment to continuous improvement.
