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- Tasks: Lead high-severity incidents and coordinate teams for quick resolutions.
- Company: Fast-growing UK tech provider with a supportive team culture.
- Benefits: Competitive salary, development opportunities, and hybrid work flexibility.
- Why this job: Make a real impact in tech by improving incident processes and customer communication.
- Qualifications: Strong technical background in ISP, MSP, or Telco environments required.
- Other info: Join a dynamic team with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing UK tech provider is seeking a Major Incident Manager to lead high-severity incidents across cloud, network, security, and communications platforms. You will coordinate teams for swift resolutions, provide updates to customers, and improve incident processes. Excellent communication and a strong technical background in an ISP, MSP, or Telco environment are essential. This hybrid role offers a supportive team and opportunities for development, along with a competitive salary and benefits.
Hybrid Major Incident Lead in Manchester employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Major Incident Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the tech industry, especially those in cloud, network, or security roles. Attend meetups or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with major incidents and how you’ve led teams to resolve them quickly. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! Practice explaining complex technical issues in simple terms. This will help us see how you can keep customers updated during high-severity incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Major Incident Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-severity incidents, especially in cloud, network, or security environments. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Major Incident Lead role. Share specific examples of past incidents you've managed and how you improved processes – we love a good success story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can convey complex information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to cloud, network, security, and communications platforms. Be ready to discuss specific incidents you've managed in the past and how you resolved them. This will show that you have the hands-on experience needed for the role.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice articulating your thoughts clearly. Use examples from your previous roles to demonstrate how you’ve effectively communicated during high-severity incidents. This will help you stand out as a candidate who can keep customers informed and calm under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of a few high-severity incidents you've dealt with and be prepared to explain your approach to managing them. Highlight your coordination with teams and how you improved processes afterwards.
✨Show Enthusiasm for Continuous Improvement
This role involves improving incident processes, so be ready to discuss how you’ve contributed to process enhancements in your previous jobs. Share your ideas on how you would approach this at their company, showing that you're not just looking to manage incidents but also to drive positive change.
