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- Tasks: Support customers with technical expertise and ensure their security needs are met.
- Company: Intezer, a leader in AI-powered autonomous security operations.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Join a cutting-edge tech company and make a real impact in cybersecurity.
- Qualifications: Experience in pre-sales or customer success roles; strong communication skills.
- Other info: Dynamic team environment with opportunities to collaborate across departments.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Intezer is a leading provider of AI-powered technology for autonomous security operations. Its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats, similar to an expert Tier 1 SOC analyst.
The Pre-Sales Engineer will provide customers with technical expertise and professional services to ensure objectives are met. They are a key component of the company's success, working with customers, partners, and Intezer colleagues.
Responsibilities- Work with Sales Team and conduct a successful POC; responsible for the POC process and management.
- Understand each customer's security process and make recommendations based on Intezer's solution and best practices.
- Maintain ongoing customer communication—proactively reach out to customers and ensure maximum utilization of Intezer's solution while sustaining high satisfaction.
- Establish relationships with senior executives and key decision-makers to enable close, long-term business relationships.
- Onboard new customers to design, deploy, configure, and integrate Intezer solution into their environment and workflows.
- Provide customer services—assist with product questions and issues, and coordinate with Intezer teams to resolve issues and answer questions.
- Identify upsell opportunities and communicate potential risks that could threaten renewals.
- Monitor and maintain client health scores and proactively drive actions to reduce churn.
- Pre-Sales and/or Customer Success experience.
- Experience in customer-facing roles.
- Familiarity with the different products, processes and ecosystem.
- Nice to have:
- Experience as a Security Incident Responder or SOC analyst/manager.
- Linux system administration and troubleshooting experience.
- Ability to develop and maintain scripts in Python or JavaScript.
- Communication Skills: Excellent verbal and written English language skills; additional languages a plus.
- Ability to work under pressure and prioritise tasks accordingly.
- Team Player: Lead cross-functionally—collaborate with internal teams to drive alignment and exceed customer expectations.
- Work closely with Product and Professional Services teams to track optimization requests, technical recommendations, and ensure account issues are resolved quickly.
Solution Engineer - Intezer in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer - Intezer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Intezer on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role there. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Intezer's products inside out. Dive into their Autonomous SOC Platform and think about how your skills can add value. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Intezer. Let’s get you that job!
We think you need these skills to ace Solution Engineer - Intezer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solution Engineer role. Highlight your Pre-Sales and Customer Success experience, and don’t forget to mention any relevant technical skills like Linux or scripting in Python/JavaScript.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about autonomous security operations and how your background aligns with Intezer’s mission. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your language.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with its features, benefits, and how it compares to competitors. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples from your past experiences where you've successfully managed customer relationships. Highlight any instances where you’ve turned a challenging situation into a positive outcome, as this will demonstrate your ability to maintain high satisfaction.
✨Prepare for Technical Questions
Brush up on your knowledge of security processes and incident response. Be prepared to discuss how you would approach onboarding new customers and integrating solutions into their workflows. Having specific scenarios in mind can really set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
