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For Companies At a Glance
- Tasks: Build strong relationships with customers and drive their success using our SaaS platform.
- Company: Join a fast-growing SaaS business that values Customer Success.
- Benefits: Competitive salary, bonus, hybrid work, and great benefits.
- Why this job: Be a key player in customer retention and expansion while making a real impact.
- Qualifications: 3+ years in Customer Success or client-facing SaaS roles with strong communication skills.
- Other info: Exciting opportunity in a high-growth environment focused on customer value.
The predicted salary is between 60000 - 84000 £ per year.
Location: London – Hybrid (London office twice per week, plus customer site visits as required)
Package: £70,000 + bonus + benefits
Reports to: Head of Customer Success
Ingenio is partnering with a fast-growing SaaS business to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base.
Responsibilities:
- Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
- Drive onboarding, adoption, and value realisation of the AP platform
- Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
- Monitor customer health, proactively manage risk, and lead escalations to resolution
- Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams
Who you are:
- 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
- Proven ownership of renewals, retention, and expansion within a technology environment
- Confident communicator with experience running QBRs, executive reviews, and customer presentations
- Commercially minded, highly organised, and comfortable managing complex customer portfolios
- Passionate about SaaS, customer value, and delivering measurable business outcomes
If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.
Senior Customer Success Manager | OTE £86k - Ingenio Global in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | OTE £86k - Ingenio Global in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've driven value and retention in past roles, and be ready to share specific examples that showcase your skills and achievements.
✨Tip Number 3
Don’t forget to research Ingenio Global and their AP platform! Understanding their product and how it benefits customers will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Success Manager | OTE £86k - Ingenio Global in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in customer success, renewals, and any SaaS-specific achievements that show you can drive value and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention specific examples of how you've driven customer value in previous roles.
Showcase Your Communication Skills: As a Senior Customer Success Manager, you'll need to communicate effectively with senior stakeholders. In your application, demonstrate your communication prowess by using clear, concise language and providing examples of successful presentations or QBRs you've led.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NRR (Net Revenue Retention) and how they apply to Ingenio's SaaS model. Be ready to discuss how you've driven these metrics in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills. Think of specific examples where you've managed renewals or resolved customer escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, you'll need to communicate effectively with senior stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like onboarding and value realisation.
✨Research Ingenio and Its Customers
Familiarise yourself with Ingenio's products and their customer base. Understanding their challenges and how Ingenio's platform can provide solutions will help you stand out as a candidate who is genuinely interested in driving customer value.
