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- Tasks: Manage client relationships and drive revenue growth through upselling and cross-selling.
- Company: Join Vixio, a leading RegTech company transforming compliance intelligence.
- Benefits: Enjoy hybrid working, flexible hours, health insurance, and mental health support.
- Why this job: Make a real impact in a dynamic environment with a focus on client success.
- Qualifications: Proven experience in account management within a SaaS environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About VIXIO: Vixio is a Global Leading RegTech company and a trusted source of independent regulatory intelligence for professionals in highly regulated industries undergoing rapid and radical change. We're trusted by leading brands to deliver comprehensive, time‐sensitive, and actionable intelligence on payments and gambling compliance, covering more than 180 jurisdictions globally, so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities.
Joining VIXIO Regulatory Intelligence means becoming part of a dynamic team that values collaboration, innovation, and continuous growth. We offer a supportive and inclusive work environment where your ideas and contributions will be highly valued. You will have the opportunity to make a real impact, both for our clients and the industry as a whole.
If you are passionate about client success and eager to contribute to an industry‐leading organization, we would love to hear from you!
The Role: We’re looking for someone with a growth mindset and a proven track record of implementing/executing a strong client relationship strategy within a SaaS environment. You will be managing a portfolio of predominantly Payment Compliance focused clients that vary in spend and strategic objectives. This is a pure Account Management role; you will not be responsible for net new business, instead, you will be responsible for revenue growth through cross and upsales of our modular product. In partnership with our CS team, you will also be responsible for obtaining customer success criteria, enabling you to retain and grow your customer portfolio (passed over by our New Business team).
Every Account Manager at Vixio is supported by our CS team who support and enhance the day‐to‐day management, service and engagement of your clients. Vixio is highly regarded (and championed) by 500+ businesses across the globe. This is a fantastic opportunity for an Account Manager to take their career to the next level with a highly valued and utilised product.
Key Responsibilities:
- Manage a portfolio of clients to achieve retention and upsell/cross‐sell set targets
- Proactively identify and pursue business opportunities through multi‐threading and high‐quality discovery techniques
- Implement repeatable best practices and strategies resulting in product adoption/expansion, and increased customer satisfaction
- Build strong and sustainable relationships with your key clients and internal stakeholders, using these relationships to drive revenue growth, mitigate risk, maintain forecasting accuracy and share customer feedback to ensure we can continually evolve our product
- Forecast your business on a timely and accurate basis
- Use data and client insight to advise the business of risk within the client portfolio
- Proactively work with Commercial and Product teams to enhance products/processes
- Leverage the sales and marketing stack, and processes to drive consistency and scale across the function
The Expectations for Success:
You will know you are doing an extraordinary job when you are achieving the value/volume retention goals through increasing engagement, annual increases and upsells. Your client portfolio will all have scheduled touch points in place, you understand where you have opportunity or risk – and you are able to renew the majority of accounts 2 months in advance of their expiry date. You will be partnering with key stakeholders across all the main functions in the business, such as Business Development, Marketing and Content/Analyst, to ensure growth and provide the highest level of service to our customers.
The successful candidate must have a proven background as an Account Manager and is comfortable developing strategies for success whilst simultaneously informing our product roadmap. You will need strong influencing communication and organisational skills and the ability to get to the root of our clients challenge as well as a personal drive for success and a strong determination to achieve your objectives.
Our Benefits:
- Hybrid Working (2/3 days working from the office)
- Flexible working hours
- 20 days working abroad
- Externally run sales training aligned to your objectives
- Pension
- Health Insurance
- Cycle to work scheme
- Mental Health wellbeing Support
Our Core Values: https://www.vixio.com/vixio-values
Senior Account Manager - Vixio in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Vixio in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Vixio on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Vixio’s products and recent developments in the RegTech space. Show us you’re not just another candidate but someone who’s genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences and how they relate to the Senior Account Manager role. Use specific examples of how you've driven client success and revenue growth in previous positions to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds.
We think you need these skills to ace Senior Account Manager - Vixio in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role at Vixio. Highlight your experience in account management, especially in SaaS environments, and showcase any relevant achievements that demonstrate your ability to drive client success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for client success and how your growth mindset aligns with Vixio's values. Share specific examples of how you've built strong client relationships and achieved upsell targets in the past.
Showcase Your Data Skills: Since the role involves using data to advise on client portfolios, make sure to mention any experience you have with data analysis or insights. This will show us that you can leverage data to drive decisions and enhance client satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, dive deep into Vixio's services and the regulatory landscape they operate in. Familiarise yourself with their products, especially those related to payment compliance. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed client relationships and driven revenue growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Vixio's approach to client success and how they measure satisfaction. This demonstrates your strategic thinking and shows that you're serious about contributing to their goals.
✨Emphasise Collaboration
Vixio values teamwork, so highlight your ability to work with cross-functional teams. Share experiences where you've collaborated with sales, marketing, or product teams to enhance client outcomes. This will illustrate that you can thrive in their dynamic environment.
