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- Tasks: Lead a team to enhance client retention and build strong relationships.
- Company: Join a well-established organisation focused on growth and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving retention strategies and ensuring excellent customer experiences.
- Qualifications: Experience in B2B account management and strong leadership skills.
- Other info: Opportunity to work in a supportive team with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team, ensuring retention targets are met and profitable client relationships are maintained.
About the Role- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
Retention Manager - Gleeson Recruitment Group in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager - Gleeson Recruitment Group in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Retention Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its retention strategies. Show them you’re not just another candidate; demonstrate your passion for customer service and how you can drive their business growth through innovative retention tactics.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing B2B relationships. Highlight your leadership skills and how you’ve motivated teams to meet retention targets in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team and making a real impact in customer retention.
We think you need these skills to ace Retention Manager - Gleeson Recruitment Group in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Retention Manager. Highlight your experience in managing B2B account management or retention teams, and don’t forget to showcase your operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer retention and how your skills align with our goals. Be sure to mention any relevant experience in regulated markets or health insurance.
Showcase Your Leadership Skills: We want to see how you lead and motivate teams! Include examples of how you've successfully driven retention strategies and built strong client relationships in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jobster
✨Know Your Numbers
As a Customer Retention Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to retention rates and client satisfaction. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
Since this role involves leading a team, think about your leadership approach. Prepare examples of how you've motivated teams in the past, especially in challenging situations. Highlight your ability to inspire and develop others.
✨Client Relationship Focus
Be prepared to talk about your experience in building strong client relationships. Share specific examples of how you've ensured a first-class customer experience and how that has contributed to retention success.
✨Adaptability is Key
This role requires working across multiple distribution channels. Think about times when you've had to adapt your strategies for different audiences or market conditions. Show that you're flexible and open to new approaches.
