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- Tasks: Deliver engaging training in stores and elevate customer service standards.
- Company: Join a beloved global retail brand with a strong community focus.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international travel.
- Why this job: Make a real impact by enhancing team skills and customer experiences.
- Qualifications: Experience in retail training and strong communication skills required.
- Other info: Fast-paced role with excellent career growth and a collaborative culture.
The predicted salary is between 50000 - 60000 £ per year.
Location: London-based (4 days per week in the office, with occasional international travel)
Salary: £50,000–£60,000
We are partnering with a much-loved global retail brand known for its exceptional in-store experience and strong sense of community. They are now looking for an energetic, hands-on Retail Training Manager to join immediately and help elevate service standards across their network of international stores.
This is a practical, high-impact role. You will be spending time in stores, coaching teams, delivering on-the-ground training, and building confidence and consistency across retail teams worldwide. You will bring people together, refine what is already in place, and inject fresh energy and structure into how training is delivered.
What you will be doing:
- Visiting stores (mainly in the UK, with occasional global travel) to deliver service and leadership training
- Supporting store and regional managers to embed great customer experience and team culture
- Reviewing existing training materials and identifying opportunities to improve or refresh
- Creating practical, engaging, and accessible training content that brings brand values to life
- Working closely with the Retail and People & Culture teams to ensure alignment across the business
About you:
- You have delivered impactful retail training before - ideally across multiple sites or regions
- You are confident, positive, and naturally hands-on - happy to roll your sleeves up and get stuck in
- You love spending time in-store and helping teams bring great service to life
- You have strong communication and coaching skills and can engage all kinds of learners
- You are proactive, full of energy, and thrive in a fast-paced, collaborative environment
- An interest in sport or active lifestyles would be a bonus, but above all, this role suits someone who loves people, service, and creating great customer experiences.
Working pattern:
This role is predominantly office-based (4 days per week) at the London HQ, with one day working from home. The role will also involve some short travel stints to support stores both in the UK and internationally.
What to expect from the process:
The interview process is straightforward and designed to move quickly. It will involve an initial video call to explore your experience and fit for the role, followed by an in-person meeting at the London head office to meet the wider retail leadership team.
Retail Training Manager in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Training Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous training experiences and how they relate to the role. Use specific examples to demonstrate your impact and how you can elevate service standards.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a foot in the door when it comes to interviews.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Retail Training Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've elevated service standards in previous roles. We want to see that energy and enthusiasm for creating great customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your hands-on training experience and any relevant achievements. We’re looking for someone who can bring fresh ideas to the table, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, mission, and what makes their in-store experience exceptional. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Experience
Be ready to discuss specific examples of impactful training you've delivered in the past. Highlight how you’ve engaged teams and improved service standards. Use metrics or feedback to demonstrate the success of your training initiatives, as this will resonate well with the interviewers.
✨Emphasise Your Hands-On Approach
Since this role is very practical, convey your enthusiasm for being hands-on. Share stories that illustrate your willingness to roll up your sleeves and work directly with teams in-store. This will align perfectly with the energetic and proactive nature they’re looking for.
✨Prepare Questions That Matter
Think of insightful questions to ask during your interview. Inquire about their current training challenges or how they measure the success of their training programmes. This shows that you’re not just interested in the role, but also in contributing to their ongoing success.
