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- Tasks: Lead a dynamic team to coordinate and develop a national network of Mystery Shoppers.
- Company: Join a top-rated market research brand with a vibrant culture.
- Benefits: Competitive salary, bonus potential, enhanced leave, and fun social events.
- Why this job: Shape your own region while enjoying daily variety and meaningful relationships.
- Qualifications: Strong organisational skills, strategic thinking, and experience in fieldwork coordination.
- Other info: Opportunities for personal growth in a supportive, fast-paced environment.
The predicted salary is between 28800 - 32000 ÂŁ per year.
Monday-Friday, full time, London based office (hybrid with one working day at home)
ÂŁ28.8k plus up to ÂŁ4k bonus (OTE ÂŁ32k+) and benefits
Voted top places to work
Are you a natural organiser with a flair for people and a passion for driving results? We are looking for an Operations Manager to join a dynamic, fastâpaced, and rewarding teamâwhere mystery shopping meets mastery.
As an Operations Manager, you will play a pivotal role in the delivery of highâquality insights to clients through the coordination and development of a national network of Mystery Shoppers. You will be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.
This isnât just a desk jobâitâs a blend of planning, communication and problemâsolving. Whether itâs scheduling a campaign, troubleshooting challenges, or leading team development sessions, you will have autonomy, variety, and the support of a collaborative operations team. Itâs fast. Itâs challenging. Itâs fun.
About this role:
- Allocate mystery shops (digital, telephone, inâperson, video) to Shoppers to meet tight deadlines
- Brief, coach and support Mystery Shoppers to ensure topâtier delivery
- Drive performance metrics like shopper engagement, report quality, and onâtime submission
- Recruit Mystery Shoppers in underserved regions using creative sourcing methods
- Lead and contribute to training, coaching and knowledgeâsharing within the team
- Handle client queries and challenges with professionalism, speed and insight
- Plan and execute motivational sprints to meet highâvolume scheduling targets
- Support operational efficiency and process improvements
- Collaborate closely with leadership on new projects and key client initiatives
- Occasionally perform or validate mystery shops to maintain operational continuity
About you:
- Exceptionally organised with great time management skills!
- A strategic thinker who can forecast and solve problems proactively
- Resilient under pressure and thrives in a targetâdriven environment
- A strong communicator
- Creative, especially with social media campaigns and engagement strategies
- Digitally capableâno coding needed, just happy working with online tools daily
- Tenacious and adaptable with a "let's get it done" attitude
- Experience in fieldwork coordination, customer insights, or scheduling logistics
What Youâll Get
- A chance to shape and grow a region you can truly "own"
- Daily variety, challenges, and the opportunity to build meaningful relationships
- A sociable, supportive team who work hard, celebrate wins, and enjoy the ride
- Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities
- Opportunities for personal and professional development in a growing business
Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in London
â¨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Love Recruitment and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! As an Operations Manager, you'll need to be a strong communicator. Try role-playing common interview questions with a friend or family member to boost your confidence and refine your answers.
â¨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed projects or teams in the past. Use specific metrics or outcomes to demonstrate your impactâthis will really impress the interviewers.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a thank-you email to Maddie Cummings. Itâs a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in London
Some tips for your application đŤĄ
Show Your Organisational Skills: As an Operations Manager, being organised is key! Make sure your application highlights your time management skills and any relevant experience in coordinating projects or teams. We want to see how you can bring that flair for organisation to our dynamic team.
Communicate Clearly: Strong communication is essential in this role. When writing your application, be clear and concise. Use straightforward language to convey your ideas and experiences. Remember, weâre looking for someone who can handle client queries with professionalism and insight!
Be Creative: We love creativity, especially when it comes to engaging strategies! If you have experience with social media campaigns or innovative sourcing methods, make sure to include those in your application. Show us how you can think outside the box!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre proactive and ready to take the first step towards joining our fantastic team!
How to prepare for a job interview at Jobster
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role. Familiarise yourself with the key responsibilities like recruiting and training Mystery Shoppers, as well as driving performance metrics. This will help you demonstrate your knowledge and enthusiasm for the position.
â¨Showcase Your Organisational Skills
As an Operations Manager, being organised is crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your time management skills and how youâve handled tight deadlines to show you can thrive in a fast-paced environment.
â¨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with teams or clients in the past, especially when troubleshooting challenges or leading training sessions.
â¨Bring Your Creative Side
Since the job involves engaging with Mystery Shoppers and possibly using social media campaigns, think of creative ideas you could bring to the table. Prepare to discuss any innovative strategies you've used in previous roles that could enhance shopper engagement or improve operational efficiency.
